FRAUD TYPES
This type of fraud is where the scam artists send emails pretending to be from banks, popular merchants and other known entities and will ask for personal information like- Bank account numbers, Social Security numbers.
What is Phishing emails?
This fraud refers to malicious software that holds computers, smartphones or other device hostage by restricting access until a ransom is paid.
What is Ransomware?
Anytime there is fraud at one of our locations or we have suspicions of fraud we should send the information to...
Who is John Wolford?
If a customer has experienced fraud in the past you should see ___________________. Always read them before proceeding forward with the transaction.
What is alerts on the account?
The suspect calls/emails claiming to be a family member or friend in trouble and in need of money right away.
What is Urgent help request/Elder Abuse?
The suspect calls/emails claiming to be a family member or friend in trouble and in need of money right away.
What is Urgent Help Request?
Suspect calls saying they are with a law enforcement agency and claims there is a warrant out for the victim and if they don't pay their fine, they will be arrested.
What is Arrest warrants?
B.A.S.I.C.S. stands for
What is Be there, ask questions, seek answers, investigate, clarify, and stop fraud?
When a suspicious customer goes to more than one branch to make deposits, cash checks or open an account, this is ____________.
What is branch hopping?
Two of the many things we talked about today that can help you stop a fraudulent check and spot suspicious behavior would be_________ and ________
What is slowing down and asking important questions?
When a scammer is posing as a DEBT COLLECTOR or law enforcement official and is attempting to collect a debt that isn't really owed.
What is Debt Collection?
The suspect says that they are with the IRS and claims the victim has been audited and did not pay enough taxes for several years and will be arrested.
What is IRS/ back taxes?
A type of Fraud where a customer receives a text message from: acco3412ad5com@fab&tt.com
Debit Card is temporary locked call (800) 888-8888
We call this
What is phishing text message?
If a customer seems really excited, sad, nervous, or anything out of the normal they are experiencing ________________.
exaggerated emotions
When a customer opens an account online and only makes ATM deposits, this is considered a RED FLAG and Why
True or False
What is True?
The customer is providing limited exposure to bank personnel.
This type of scam is when the victim is told they have won millions but must pay the taxes or a processing fee to receive their winnings.
What is Lottery scam?
The victim is contacted and told they are a long lost relative and have inherited thousands or millions of dollars but have to pay the taxes and legal fees.
What is Inheritance?
Again slowing down and asking important ____________ will help you stop a fraudulent check and spot suspicious behavior.
What is asking questions?
If a customer brings in a $10,000 check but typically deposits a $800.00 payroll check bi-weekly this would be a transaction outside of the customers _______ _____ of business.
What is normal course?
True or False
The scammer can spend weeks or months setting up the victim before asking for money.
What is True?
The victim is hired to shop at various stores and evaluate the service.
What is Secret Shopper?
This type of fraud can be where a victim is looking for a place to rent or buy and sees a great deal. They are told that multiple people are interested so a deposit is needed immediately.
What is real Estate?
Scam artist sometimes have ____________ emotions such as: extremely excited, nervous, upset about their situation to get you to drop your guard during the interaction
What is Exaggerated?
When a check has multiple endorsements or a strange endorsement, it can be called..
third party checks or non-matching endorsements
List 5 of the 9 types of bank fraud.
What is Fraudulent job offers, lottery scams, elder abuse, warrants and shutoffs, phishing emails, ransomware, debt collectors, real estate & mortgage foreclosure, and charities and inheritance?