OPS BABY OPS
Fees
Holds
Products
Audit
100
What is the cash limit that you are allowed to have on the teller line at once?
$8000.00
100
What is a money order fee for non account holders.
.79
100
How much do you have to make available on a standard 2 day hold.
$200.00
100
What must you do to avoid a maintenance fee on a campus checking account?
1. LOG ON to estatements and accept the paperless option.
100
Cash positions must be audited a minimum of..
Once a month
200
What do you do when you recieve a DMC interoffice?
1. Call the customer. 2. Verify with 2 people and place in consignment
200
What are you charged if you do not meet minimum requirements of a POWER account
$11.97
200
Who can approve to take a check off of a hold that a branch placed?
Manager or above
200
What account choices recieves 1/2 off cashiers checks and free checks?
1. First Priority 2. Retired Military
200
Who can audit a PB 3?
Same level or higher
300
How long do we retain the DMC in consignment? How long do we retain the shipment log in retention?
30 days 90 days
300
How much is a foreign currency conversion fee? (Each w/d or purchase conducted in another country)
$3.00
300
How much do you have to make available for a customer depositing a $7000.00 cashiers check.
$5000.00
300
What are the 2 ways to avoid being charged a maintenance fee on a UTMA account?
1. Keep $100.00 balance in the account. 2. Transfer $5.00 a month from guardians account to the UTMA.
300
What o/s amount requires an audit?
$50.00 or above
400
What is required for cash back on immediate w/d for 5k or more if the funds have been in the account less than 7 days. EX: A customer wants to w/d 5k out of his account and the funds are from a cashiers check yesterday.
2 approvals from a manager, HOTline specialist or above.
400
What is the inactivity fee that a customer is charged after 11 months of no activity on the account.
35.00
400
What is considered a new account when placing a hold?
30 Days
400
True or False... First Priority with interest recieves a 11.97 minimum balance fee if the balance falls below $500.00 any time in the statement cycle.
True
400
At what teller o/s amount are you required to notify Kristi/Stefani?
$200.00
500
What is the approval limit for offline limits if a customer wants to withdrawl?
$200- PB1-5 $5000- MGR
500
How much does it cost to do an outgoing wire xfer for an account holder?
$25.00
500
What are the 5 reasons that you can place an exception hold (7 days)
1. Reason to doubt collectability 2. Repeat OD 3. Emergency Conditions 4. Larege deposits (Over 5k) 5. Redeposited Checks
500
Non profit orginization accounts have a monthly maintenence fee of...
$0.00
500
At what teller o/s amount do you have to turn your keys in?
$500.00
M
e
n
u