True or False
Authorized users can maintenance credit card accounts?
False, authorized users can only, file a dispute, request a new card, and activate their own cards.
What is the name of the system that we use to service credit cards?
Solution Builder
If the customer does not pay their ending balance in full, they get a?
Interest charge
When verifying security, you can verify account information using both Service Expert and Solution Builder, T or F?
True
The minimum limit for a credit card is $500
True
The secondary system that can used to submit request for credit card accounts
BPM/Pathway
An individual that has access to the credit card account, but cannot process any maintenance on the account is called an?
Authorized User
How many ways can you verify the CVV for a credit card? Where?
2, In solution builder or FDR
Secondary account holders can do maintenance on the credit card account?
True, they are equal owners on the account
If a customer needs documentation advising that the credit card account is close, where would you go?
Account Level, Letters
A...... is a blank check sent to the cardholder to allow access to their available balance.
Are we able to assist with a bank card customer if the service agents are only able to partial security?
Yes
A credit card can have a PIN number
True (for cash advance purposes)
If a customer is requesting a fee refund over $75, where would you go to process the request
BPM/Pathway
What are the 4 types of transactions that can be done on credit card account?
Purchases, Cash Advance, Balance transfers, or convenience checks
To close a credit card account, you must verify? Low or High Risk
High Risk
We can file disputes for credit cards through Solution Builder
False, dispute should be processed through BPM/Pathway
How do we confirm which credit card account was used to make the purchase?
Under statements, and select the transaction in question
Verbal Authorization
Advised that a primary account holder needs to call into remove the status