PeopleSoft
Documents
International Rentals
CDW Coverage
Random Claims
100
Which tab should I click on to add the RAC's claim number?
What is Bill Details
100
Which document would we request if the initial rental agreement states prepaid or included?
What is the Pre-Paid Voucher or Online Reservation Information Itinerary
100
If the ch was charged for damages by the RAC, what should we look for on the MBS
Foreign Transaction Fees
100
If the cardhodler lives in New York, rented in NY but had an accident in Canada. How does the coverage apply?
What is Primary coverage.
100
Which websites would we access to determine the value of a vehicle?
What is google.com and msnauto.com
200
Which status should I select if the ch does not send in all of the documents
What is the Pending Status
200
Which document would we request if the cardholder states they were not aware of the damage to the rental vehicle.
What is the Incident Report. We would need to verify if the ch signed the report.
200
What is a key way to determine if the FTF is associated with the charge on the MBS
Look for the Code associated with the charge.
200
The cardholder accepted the RAC's LDW because (only) the abbreviations was on the Initial Rental Agreement.
What is Contact the RAC to determine what their LDW stands for. It could mean Liability damage waiver
200
If the cardholder is a business owner, which website should we access to determine if he is the CEO/Owner?
What is manta.com
300
Which document is accepted as the estimate of repairs for International Vehicles?
What is the Cost Matrix
300
If the ch is charged for the damages, which date should we use to determine the exchange rate?
What is the post date on the MBS
300
If the cardholder used an American Express to Secure the Rental and charged the rental to his Visa Debit card. How does the benefit apply?
What is the benefit does not apply
300
Where should we send an email if the cardhodler's credit card number is missing from the Account Number field in PeopleSoft
What is specialty markets batch reports
400
Which Action plan should submit if we're paying a different amount on the
What is RFOA (Review for offer approval)
400
Which documents are not required if there is tire damage?
What is Tire damage
400
If we are paying the RAC, which date should we use to determine the exchange rate
What is the date of the incident
400
The cardholder used his American Express card to pay for the damage to the rental vehicle. Should we wait to receive the estimate of repairs before sending him a denial letter?
What is No. The cardholder does not need to use his covered Visa Card to pay for the damages. We just need to see proof
400
On the Payments tab (Payment Worksheet), what should the Payment Type state? What should the Description stte
What is Loss Payment and In-Policy
500
Which two companies should I add to the Interested Parties?
What is the RAC and the Ch's insurance Company
500
Which document would we request if the RAC stated that the cardholder was intoxicated? What would we look for on the document?
What is the Police Report. We would look for Citations
500
Which document may not be applicable for all overseas rentals
What is the Final Repair Bill/Demand Letter Note: The Estimate amount must match the repair/damage cost on the MBS
500
The cardholder rented a (Domestic) vehicle for 18 days, the incident occured on the 15th day. How does the coverage apply?
What is, the cardholder is ineligible for coverage because he intended to rent for more than 15 consecutive days.
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