Fraud
CEM
Grab Bag
BBQA
Cross Sell
100

This can be found on the Consumer Information Poster.

What is CRA Notice?

100

Mr. Schofield's room mate in college.

Who is Sean Hayes who played Jack on Will and Grace?

100

A.R.T.

What is Appreciate, Respect and Trust?

100

Satisfactory score on BBQA

What is 90.1%?

90.1 and higher is Satisfactory

85.1 to 90% Needs Improvement

85% and lower Unsatisfactory

100

This system is used for outgoing wires in foreign currency.

What is FX Manager?

200

If a customer requests to view a printed copy of the CRA Public File it must be sent out within....

What are 5 calendar days?

200

Size 12 1/2

What is shoe size of Mr. Erwin?

200

What current promotion awards colleagues $25 on a activated Consumer Credit Card.

What is Elan Sizzling Summer Rewards?

200

Name 2 different times when NMLS number is provided or displayed.

What Are?

Upon Request

On Email Signature

Before you take an application or discuss Mtg Products (acting as a MLO)

On Business Cards, workstation/desk nameplate

200

This dollar amount does not require approval for business fee refunds.

What is $150 or less?


300

These 3 things need to be done if a customer asks to view the CRA Public file electronically.

What are?

Complete the request the same day

Remain with the customer

Follow the Computer Monitor Sharing Tip Sheet

300

Chives Famous Open Face Ribeye sandwich, a favorite of Ashley Bloom, is located in this community.

What is Suamico?

300

This is a complementary meeting with one of our financial reps.

What is an AIS referral?

300

What are the 5 Required Deposit Account Disclosures?


Interest Rate Sheet

Applicable Product Brochure

Account Fee Schedule

Deposit Account Agreement Booklet

Deposit Account Agreement Addendum

300

Each natural person who directly or indirectly owns 25% or greater of the equity interests of a business customer.

What is Beneficial Ownership?

400

These are the 3 steps to find the CRA Public File.

What are?

Associated Central, community, bottom right section on this page

400

Customer comes in to do an Address Change or order a new debit card.

What is Service to Sales Opportunity?

400

This Consumer credit card earns 1.5 Points per $1 spent.

What is Visa Real Rewards Card?

400

Name the 4 Complaint Statuses available in TellerPro/SalesPro.

What are?

In Progress

Closed - Customer satisfied

Closed - Customer Unsatisfied

Escalated to We Care

400

It is a single individual with significant responsibility to control, manage, or direct a business customer, such as an executive officer or senior manager, or any other individual who regularly performs similar functions.

What is controlling owner?

500

Associated Banks current CRA Rating is.....and the year....

What is Satisfactory

What is July 16,2018

500

Thunderson

Who is Scott?

500

CA

What is Connecting Associated?

500

KYC information is obtained and/or updated when any of the following triggering events occur:

What are?

New customer onboarding

Customer added to an exiting account

Opening a new account

Adding a debit card to an existing account

Change in entity structure or ownership

500

If total amount of deceased customers assets is less than the states filing limit AND accounts are not titled in trusts AND there is no POD on file a (         ) can be used.

What is Transfer by affidavit?

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