Fraud
Form to fill out if you would like to report something that just doesn't seem right.
What is a FID referral form?
Minimum Branch Satisfaction score to receive 100% on Banker Score Card.
What is 87%?
A.R.T.
What is Appreciate, Respect and Trust?
Satisfactory score on BBQA
What is 90.1%?
90.1 and higher is Satisfactory
85.1 to 90% Needs Improvement
85% and lower Unsatisfactory
This system is used for outgoing wires in foreign currency.
What is FX Manager?
Recognition of fraudulent activity you stopped.
What is fraud preventions save/recognition request form?
The acronym N.P.S. stands for.
What is Net Promoter Score?
What current promotion awards colleagues $25 on a activated Consumer Credit Card.
What is Elan Sizzling Summer Rewards?
Name 2 different times when NMLS number is provided or displayed.
What Are?
Upon Request
On Email Signature
Before you take an application or discuss Mtg Products (acting as a MLO)
On Business Cards, workstation/desk nameplate
This dollar amount does not require approval for business fee refunds.
What is $150 or less?
Check fraud prevention on business customers' deposit accounts.
What is Positive Pay?
Acronym A.R.T. stands for.
What is Appreciate, Respect and Trust?
This is a complementary meeting with one of our financial reps.
What is an AIS referral?
What are the 5 Required Deposit Account Disclosures?
Interest Rate Sheet
Applicable Product Brochure
Account Fee Schedule
Deposit Account Agreement Booklet
Deposit Account Agreement Addendum
Each natural person who directly or indirectly owns 25% or greater of the equity interests of a business customer.
What is Beneficial Ownership?
Amount of cash a customer may request that we need to get FID approval.
What is $70,000?
This rule defines the emotions of our customers during the beginning and the end of their interaction.
What is Peak-End Rule?
This Consumer credit card earns 1.5 Points per $1 spent.
What is Visa Real Rewards Card?
Name the 4 Complaint Statuses available in TellerPro/SalesPro.
What are?
In Progress
Closed - Customer satisfied
Closed - Customer Unsatisfied
Escalated to We Care
It is a single individual with significant responsibility to control, manage, or direct a business customer, such as an executive officer or senior manager, or any other individual who regularly performs similar functions.
What is controlling owner?
1-800-991-7705
What is the Fraud Line phone number?
These 4 primary banker CEM attributes contribute to a top branch satisfaction score.
What are?
Used Name, Thank for business, Recommend Products and Services, Review Benefits of Online and Mobile Banking?
CA
What is Connecting Associated?
KYC information is obtained and/or updated when any of the following triggering events occur:
What are?
New customer onboarding
Customer added to an exiting account
Opening a new account
Adding a debit card to an existing account
Change in entity structure or ownership
If total amount of deceased customers assets is less than the states filing limit AND accounts are not titled in trusts AND there is no POD on file a ( ) can be used.
What is Transfer by affidavit?