Culture
T/F : This year is FUB's 125-year anniversary.
True
T/F : You can waive a secure account.
False
T/F : It should be a red flag if the memo says "Payment Approved" on a check.
True
T/F : Funds must be collected in order to send a wire.
False, they have to be available, but it is best practice to know where the funds came from.
T/F : If a robber asks for all your cash in your drawer, tell him no and hit the silent alarm.
False
Who is our CEO?
Greg Massey
What is the fee for our Basic account and how can we waive it?
Can we do a cash advance through the drive thru?
NO
If a customer calls over the phone to send a wire do they have to have a wire agreement?
Yes
What is the dollar amount that if you are off you HAVE to get someone to audit you?
$100
What are our 4 pillars?
Health & Wellness, Faith, Financial Wellbeing, & Personal Growth
Name 5 different types of referrals.
Loan, mortgage, TM, BancCard, Finsync, preferred partner, insurance, & wealth management.
If the box for mobile deposit is selected can we still deposit it?
NO
What must be stated in the notes on a wire?
The name of the person that was verified, how they were verified, & the number that was called to verify (if it was not in person).
How many CDD are we allotted before it is a finding?
Zero. CDD should always be completed before account opening.
What are our 6 values?
Faith, Family, Integrity, Learners, High Performance, & Service.
Name 5 Checking CONSUMER accounts do we offer?
Basic, Secure, Prest., Secure+, & Prest.+
If a check is made out to cash, how would we endorse the check?
The presenter should endorse the back.
What must we do with an email/phone International Consumer wire?
We must get a signature or email verification approving the rate change.
What do we do if there is anything suspicious found while opening?
You must call the police, Susan, and Micaella.
What does the acronym S.E.R.V.E. stand for?
S - Service
E - Experience
R - Relationship
V - Values
E - Empower
How many foreign ATM transactions do we get free monthly?
5 Free
What dollar amount should your top drawer be under?
What international wires must CRT be selected for?
Consumer & DBA's if the owner is a consumer.
What is the code we can enter on the alarm system to send a silent alarm?
1379