Fraud
A fraudster pretending to be a customer to access an account is committing this type of impersonation
What is Identity Theft.
Banks often file this type of report when they suspect elder financial abuse.
What is an UAR aka SAR
This legal document names the person authorized to handle the deceased’s estate.
What is a will
Your friend calls your house phone, your mom answers, and now you have to awkwardly take the call in the kitchen with the 12‑foot cord.
What is a landline.
A customer forgot to sign the back of the check and stares at it like it betrayed them.
What is missing an endorsement?
This red flag appears when a customer suddenly changes contact info and immediately requests large withdrawals.
What is suspicious account behavior?
A common scam where someone claims the customer won money but must pay fees first.
What is a lottery scam.
The person appointed by the court to manage an estate with no will is called this.
What is an administrator.
This iconic pop star told us to “beat it,” and the whole world listened — especially once that red leather jacket showed up.
Who is Michael Jackson
A customer wants to cash a check, but their balance is low, so you check if the check is eligible for a hold.
What is reviewing funds availability?
Fraudsters often pressure tellers to “hurry” or “skip steps,” a tactic known as this.
What is social engineering?
A person that states they are in love and need to send money to fly them here and help them.
What is a romance scam.
This type of account is opened to manage the deceased’s assets during settlement.
What is an Estate Account
This queen of pop invited everyone to “get into the groove,” sparking a fashion revolution of lace gloves and layered necklaces.
Who is Madonna
A customer tries to cash a check made out to someone else “because they’re busy today.”
What is a third‑party check?
A check that looks legitimate but is designed to trick the bank into releasing funds is this type of fraud.
What is a counterfeit check?
Someone pretends to be the bank calling and asks for personal information.
What is an imposter. (phishing/vishing/smishing)
Funds in accounts titled “POD” or “TOD” pass this way instead of through probate.
What is by beneficiary designation?
This band warned us that “every breath you take” would be watched — a song often mistaken for a love ballad despite its stalker‑ish vibe
Who are the Police?
True or False. Transit Check Cashing limit without approval for a non customer is $3,000.
What is false.
When a customer deposits a check and quickly withdraws funds before it clears, it may be this scheme
What is check kiting?
An older customer is accompanied by a younger person who answers all questions for them and won’t let them speak.
What is undue influence?
Before closing the deceased’s personal account, the bank must receive this.
What is a death certificate.
This rock legend assured us that “you can’t start a fire without a spark,” even while dancing awkwardly in a factory
Who is Bruce Springsteen?
True or False. The check cashing limit without approval for an on-us check for a non customer is $1,500.
What is false.