Composing An Email
What important piece of information should be included in the subject line?
The customer's name
What is the fee for an incoming wire transfer?
$20.00
I have many faces but no body. I travel far, but I don’t walk. What am I?
Currency/ Money
Need details on a tax levy, don't call me.
Legal Department
If a customer needs to stop a single check, what type of request should be submitted?
Stop and Credit
You've left a voicemail and need to send an email notifying others, what should the subject line be?
Voicemail/Callback: (Customer's name)
What is the notary fee?
$2.00
I grow when you save but shrink when you spend. What am I?
A bank account
Genesys issues... Don't call me.
Alex
How long should a customer be placed on hold before you check back in?
Approximately 2 minutes.
Name 3 pieces of info that should be included in the body of every email.
Customer's name
Account number/SSN
Callback Number
What is the fee for an official check?
$10.00
I’m a promise to pay later, but I’m not a handshake. What am I?
A loan.
Silverlake shows 2 CIF's... don't call me. (an email will suffice)
Application Specialists
Which department can print a single check image from a bank statement to be mailed to a customer?
Customer Service
This type of email should not be opened.
Phishing
What is the FOCH annual fee?
$12.00
I am a symbol of growth, where cash is sown; the more you leave me, the more I have grown. What am I?
Savings Acccount
Duplicate loan payment? Don't call or email me.
Loan Servicing
Which process now requires an e-signature?
Debit card re-orders
What piece of information should be included for a business online hold removal request?
Tax ID number
What is the fee for an international wire (outgoing)?
$90.00
I may be small, and not a real tank; but drop your coins in me, you'll have me to thank. What am I?
Piggy Bank
In January I will be sold, don't call me.
McComb Branch
Loan number
Customer's name
Payment Amount