Define
Facilitating Change
Meeting Facilitation
Process Excellence
Potpourri
100
What name is given to a visual representation of a procedure ?or process?
What is A Process Map?
100
An effective change includes what three key elements?
What is Quality, Acceptance, Accountability?
100
What is the key to a great meeting?
What is PREPARATION?
100
What is a HRO?
What is a High Reliability Organization?
100
What tool helps teams describe the future state by listing what differences they expect to see, hear, or feel when the project is completed?
What is More of / Less of?
200
What do we call the customer’s wants ?and needs from the customer’s point of view?
What is Voice of the Customer?(VOC)?
200
What is the tool used to assess the current cultural state?
What is Cultural Landscape Map?
200
What is the name of a session held in advance of a scheduled working session, used to gather preliminary information?
What is a Sensing Session?
200
What are the three components of becoming a High Reliability Organization?
What is Performance Improvement Platform, Leadership, Culture of Safety?
200
The most effective method for understanding the process is ___________?
What is Gemba Walk/Observation?
300
A _________ __________ is a record of what is known and planned about a selected project.
What is a Project Charter?
300
What are the four key components of a good “elevator speech”?
What is Our project is about… It is important because… Success will look like… What we need from you is…
300
What is a tool used to capture topics that are important, but not relevant to the objective of the meeting?
What is a Parking Lot?
300
The acronym DMAIC stands for:
What is D-Define, M-Measure, A-Analyze, I-Improve, C-Control?
300
Kano Analysis is a tool that helps categorize and prioritize customer requirements based on three categories; what are they?
What are Dissatisfiers (must haves), Satisfiers (nice to haves), Delighters (above and beyond)?
400
When we translate Voice of Customer information into measurable characteristics, what is produced?
What is CTQs (Critical To Quality Characteristics)?
400
What tool can help you identify your core team members?
What is ARMI Analysis (“Members” are suggested core team members)
400
What does the acronym PAGER stand for?
Purpose, Agenda, Ground Rules, Expectations, Roles
400
Green Belts will spend approximately ____% of their time working on their training projects.
What is 20%?
400
A great tool for achieving consensus with a group or team?
What is Fist to Five?
500
A ________ __________ is required at the end of each phase of the DMAIC process.
What is Sponsor Review?
500
What tool helps you customize your approach for meeting people’s various needs for information throughout your project?
What is a Communication Plan?
500
Best practice states to put what in the “When” field on a WWW?
What is: The “When” field should display an actual date.
500
Beyond certification what percent of a Green Belt’s time will be focused on problem solving and process improvement work?
What is 10%?
500
An example of an Internal Failure could include any of the following items:
What is Rework Delays Shortages Downtime
M
e
n
u