Equipment
Metal pipe that steam exits through in order to steam/froth milk
Steam Wand
Hot water and espresso
What is an Americano
The shot should look like the color of ?
What is caramel or honey
What is the box called where you get rid of the espresso puck?
What is a knock knock box
Be what to every customer that comes in the door/to the window?
What is friendly
Ground espresso is caught in the ?
Basket
Steamed milk and espresso ( add flavor as requested)
What is a Latte
What should the stream of espresso look like while it is being pulled through the portofilter
What is a mouse tail
A mocha without espresso is called a ?
What is a hot chocolate or cocoa
A good example of an appropriate greeting is...
Hi what can I get started for you today?
This unit that the basket fits into that locks the into the group head
Portofilter
Steamed milk, cocoa powder, espresso ( whipped cream optional)
What is a mocha
What is crema
An Italian soda is ?
An iced drink made with soda water and flavored syrup
3 important questions to ask the customer about their order are..?
1. What size would you like ?
2. What kind of milk would you like?
3. Is that for here or to go?
Metal water- diffusing filter at top of group area above filter basket.
Group Head
Espresso, some steamed milk, and lots of milk froth
What is a Cappuccino
To evenly distribute grounds and make the grounds level is called
What is tamping
When using the steam wand to steam milk first you must?
What is purge
It is important to let the customer know what?
Where or how to get their drink
Used to gently touch the espresso to evenly distribute them.
Tamper
House and a shot!
What is a shot in the dark
The shot is done when it has pulled for approx. how many minutes?
What is 18-27 seconds
Once the shot has been pulled you must knock out the what?
What is a puck
Once you have taken the order it is important to do what ?
Repeat the order back