Customs
To travel to the UK, a pup requires a valid rabies certificate, an endorsed health certificate, and their favorite toy. List the requirements
microchip, valid rabies cert, endorsed health cert, & tapeworm treatment
A passenger reaches out (via email), but the concierge is on their rest day. What should you do?
Slack the concierge, leave a note in the wrap up summary, and close the ticket
What is the standard luggage allowance per passenger?
1 x 50lb checked bag, 1 x duffel bag, & 1 personal item per passenger/ booked ticket
What template should you use if we need to tell a passenger that rabies certificates are required in lieu of vaccine history?
BARK Air Customs| Vaccine Certificate Required
BARK Air launched in __ of __. Name the month and year
May 2024
A passenger tells you they intend to arrive 5 hours early to the BARK Air lounge on flight day. What are your next steps?
Inform the customer that we are unable to support them earlier than 1 hour pre- departure. Offer to source dog- friendly hang spots for them to pass the time. Note their profile properly.
BONUS: In some instances, we may need to flag this to leadership in helpdesk
What was BARK Air's very flight flight route?
New York (NY) to Los Angeles (LA)
YES. Trained screeners will hand screen your checked bags upon arrival to the lounge