What is : Walking the customer to section and putting the book in their hand, offering to order, offering our member card program, and fast cashiering.
100
This color designates the front of genre departments, where all new books are faced out.
What is Orange?
100
This particular place is reserved outside the store for gatherings when things are on fire, bombs go off, or an earthquake has happened.
What is in front of the Comfort Dental Clinic.
100
This is our current price for the Nook Samsung 7" tablet as well as it's internal memory
What is 179.99? with 8 GB
100
This is our return policy for the holidays.
What is through January 1st, with receipt or gift receipt.
200
This is necessary to counteract "I'll just buy it from Amazon."
What is taking the extra step and offering our online comparable prices to the order TODAY, saving them time and effort.
200
This specific function is used on your PDT for adding and deleting items in Frontlist.
What is using the Rotate Frontlist option, then add/deleted item on your PDT.
200
This technique is used to save your life when robbers come to the front cash wrap and ask you for all of your money.
What is opening your till with a pretend sale of a chocolate bar with cash.
200
This is the date we will be receiving Nook Samsung Tab 4 10.1 inch tablets?
What is 11.2.14
200
These are the times you must have an MOD authorization at cashwrap to complete a return.
What is over $50 with a receipt or a non-receipted return.
300
This level of detail is sometimes necessary when asked about Online vs Store prices.
What is explaining a warehouse vs a shoppable storefront, one is instant gratification, the other is save and wait. Shop Local!
300
The correct way to rotate frontlist.
What is not picking and choosing one copy titles for deletion, and instead using your PDT LSL list from oldest dates and sales value.
300
This happens when a parent is frantic and tells you their child is lost as a bookseller?
What is NOT calling the MOD, but immediately paging the description of the child and calling CODE ADAM twice over the loud speaker.
300
This should happen when the alarms go off.
What is treating a nook alarm like a code adam, and excusing yourself from your customer to go immediately to the front door and try to intercept them with customer service or get descriptions.
300
This type of return requires you to call for an MOD every time
What is a Nook return?
400
This is some important detailed perks regarding kid's clubs and membership.
What is a free cupcake on birthdays, and $5 coupon for every $100 in kids product they spend. For member cards, what is $50 worth of internet coupons when they sign up, Free expedited shipping online, and 10% off in the store and in the cafe.
400
This subjects all contain front list, but not all of them have orange tags.
What is Teen, Young Readers, Romance, Sci/Fi, Mystery, Biography, History, Military History, Business
400
This is what happens when the fire alarm goes off.
What is ushering people out of the store, calmly and politely, and meeting at the gather place. This is a non optional movement.
400
This should happen everytime you see a customer near the Nook desks but are unavailable to help them immediately.
What is calling Marvin to Nook.
400
This the the proper call when asking for an MOD.
Can I have your assistance with a return?
500
These are our goals for Cheesecakes (for the season), EGG's (daily), and Bookdrive (daily).
What is 55-100 cheesecakes, $600 bucks a day in Electronic Gift Cards which is $60 an hour in gift cards at the peak of holiday, Bookdrive!!!! $200 a day =20 books a day.
500
This task is often the last to be done with front listing and is often overlooked, leading to a shabby shelf appearance.
What is dusting?
500
This should be your response to belligerent customers.
What is calming the customer down if possible, listening, requesting an MOD presence, and leaving the area as needed.
500
After describing the benefits and cool things about the Nook device, this is how you should end your conversation with the customer
What is "can I get a nook out for you today?" aka closing the sale.
500
DOUBLE JEOPARDY! How to ship to Canada properly!
What is putting in a space in the middle of the 6 digit canadian zip code.