Alcohol
What is ethanol?
It is a drug that depresses the central nervous system and retards the part of the brain that controls behaviour
How can staff verify a customer's age?
Passport
ID
driver license
Bars and clubs require this type of license to serve alcohol
liquor license
Staff should always ___ customers with respect and courtesy.
treat?
Intoxicated customers may exhibit this type of behavior.
Aggressive behaviour
Give three examples of alcoholic beverages that are considered to be spirits
Gin
Vodka
Rum
whiskey
State two reasons a server would refuse alcohol service to a customer.
underage
showing signs of intoxication
Regulations governing alcohol service are typically enforced by this agency.
liquor control board
This is an important aspect of customer service in a bar or club, when customer is Ording
active listening?
Staff should be aware of the signs of ___ in customers.
What is intoxication?
State two short term effects of alcohol have on the body?
Blurred vision
coordination is impaired
slurred speech
How can a bartender help to prevent a guest from becoming intoxicated
Do not serve a guest more than one drink at a time
offer guest food while they are drinking
What is the legal drinking age in America
21
Staff should be knowledgeable about ___ options to recommend to customers
What is drink
What are some common signs of intoxication.
Slurred speech
disorderly
aggressive
Two signs of alcohol abuse
excessive drink
neglecting responsibility
List three Don'ts when refusing service
dont call the customer drunk
dont raise your voice
dont tell them what to do or how to behave
18
4. Customers appreciate ___ service, especially on busy nights.
What is prompt?
Methods use to assess customers intoxication level
Monitor noise level
Observe change in behaviour
Monitor drink order
Name the three categories that alcohol can be broadly categorized into.
Beer
Wines
Spirits
State three ways staff can handle patron exhibiting aggressive behavior
To keep other customers safe
To protect staff from harm
To follow the law and licensing rules
To prevent damage to the business
To stop situations from getting worse
Violating liquor laws can result in these severe penalties such as?
license revocation
fines
imprisonment
closure of premises
Staff should always ___ customers' needs and concerns.
What is prioritize?
How can staff manage a situation where an intoxicated person refuses to leave?
Stay calm, use clear communication, state bar policy, involve security, and call police if needed.