Scheduled Days
You schedule days AFTER
Both PO's are signed by the provider and by the client
Credentialing Is...
The process of verifying a healthcare provider's qualifications and experience to ensure they meet certain standards
I call my provider daily, weekly, or monthly while they're on assignment.
Weekly - beginning of the week and at the end of the work week.
Which office has the best travel team?
Vegas, no cap
True or False: All cancellations are the providers fault.
False
I just scheduled days, I need to send my manager a...
PRODUCTION EMAIL
True or False: A credentialer is assigned after PO's are back.
False: A credentialer is assigned as soon as the AE puts the assignment through the system
Ways to stay organized with assignments
Daily Plan, Paper Calendars, Assignment Report on SF or Domo, Assignment Spreadsheet. Others?
True or False: Providers are responsible for any upcharges they have on their travel accommodations.
True
How to cancel days in the system?
Go to providers profile, click assignments, click the check box next to the work days that need to be cancelled and click cancel days.
If I want to make a schedule repeat itself, I need to make sure I click
Create recurring series of shifts
If a provider needs to enroll in Medicare, typically how long does it take?
60-90 Days
If a provider and a client decide to add more work days on their current assignment, thats called a
Extension
Travel needs to be booked before credentialing is done.
False - Travel is only booked after credentialing is completed.
How do you move forwards after a cancellation?
Tell the provider of the cancellation, get your mind right, reassure the provider that you're working urgently to replace that position, see if you have a provider in your base that can replace them, etc.
If I work 4 Days a week for 18 weeks, excluding weekends, how many days should I schedule
72
True or False: Respond to every case comment left by the credentialer.
True: When a credentialer makes a case comment, acknowledge their message and respond accordingly or just say thank you.
If a provider signs a W9 as a business and not as an individual, what needs to be signed in order for them to get paid?
Joinder Agreement
How far in advance can you book travel for an assignment?
2 Weeks
This three word phrase is what you do when you have to tell a provider they're assignment was cancelled and you know they don't want to hear it.
Eat The Frog
What does the color yellow, green, and red mean on your scheduled days
Yellow means the days is scheduled, Green means the day is worked, red means the day was cancelled.
True or False: You can start an assignment without credentialing being completed.
BOTH! Some clients are strict on their credentialing requirements and some can have provider see patients while waiting for credentialing to be completed.
Whats the process if your provider cant fill out their timesheet online?
1. Fill out a manual timesheet with the providers hours
2. Scan the timesheet and send it to your email
3. Send timesheet to the timesheet team
What do you do if you need travel booked but they have left for the day?
Call World Travel after hours to get the providers booked AND put in a travel request
True or False: A provider can put in a 30 day notice to the office before the start date if they dont want to work at the location anymore.
False