Nonverbal
Every time you exchange ideas, thoughts, or feelings with someone.
communication
The tone or inflection of your voice, level, and rate of speech all play an important role in verbal communication.
Verbal Communication
________ well is just as important as speaking well.
Listening
The tempo used during a verbal exchange is called the:
rate
Avoid positioning yourself too close or too far away.
Proximity
Speak loud enough, but not too loud.
Force
Translate what you heard into your own words.
Paraphrase
Changing the pitch of your voice while speaking is called:
inflection
Smile, pay attention, and avoid negative expressions.
Facial Expression
Use inflection, and vary the tone of voice.
Pitch
Acknowledge or clarify communication.
Respond
The strength of volume during a verbal exchange is called:
force
A firm handshake, avoid fidgeting, and nodding, and avoid negative gestures like clock-watching.
Gesture
__________ can begin when you copy poor speech patterns you hear.
Poor grammar
Expand, clarify and confirm your understanding by questioning.
Question
Eye contact, smiling, and posture are all examples of:
nonverbal communication
The 3-steps to speaking with clarity
Less is more, get to the point, and focus on what's important.
The language that may be acceptable among your friends and family is not always appropriate in the ____________.
workplace
Be aware and informed of what is going on around you.
Focus Attention
Pronouncing words clearly, precisely, and accurately is referred to as:
enunciation