Drive Revenue
To monitor daily sales results you can use the PRODUCT TRACKER or THIS SCREEN IS WIZARD.
What is THE 404?
We have and S and W goal to reduce payroll spend. This is what S and W stand for.
What is salary and wages?
Each RSA is to be coached this number of times per week.
What is 2?
When doing this activity, you can use many tools, such as a snack cart, your winning smile, and the PRECHECK QR code.
What is line management?
In Medallia customer who give us a score of this or less, create and alert. We respond to alerts on first in first out basis.
What is 3?
Be Competitive! Rate Shops are to be completed ____x per shift (at minimum)
What is 3
Reducing this will reduce the number and amount of adjustments necessary.
What are WAIT TIMES?
How many steps are in the sales and service process, (plus the core?)
What is 6?
To proactively plan your upcoming hours and ensure you have enough vehicles on the Readyline, use this screen.
What is the 515 (or Manifest tab in WaND/Ops Macro)?
NPS is an Acronym, what does it stand for??
Our fleet utilization goal is _____%.
What is 80%.
Managers are assigned this amount of time in the return area on each shift to recover at risk scores on survey results.
What is 1 hour? (minimum)
These are the three "P"s of the core (of our sales and service process). Positive Attitude, Product Knowledge and _______.
What is Personalized Presentation?
What is Target Res Report?
Using this software to determine staffing demand, you can forecast your headcount. This determines if you have possible VTO, or proper staffing.
What is UKG?
To communicate to TEAM MSP the ______ is done daily, and shares info on fleet, upsell minimums, special equipment and zone assignments/managers on duty. It also shows sales goals and what is sold out/available. This tool is critical to success.
What is THE GAME PLAN
This process captures insurance and necessary information. It produces a claim number to be written using the +.
What is Digital Accident Report? (DAR)
Please state the 10 second message.
What is "It covers our vehicle 100%, and includes road side assistance, up to half a million dollars in 3rd party liability, plus protects you, your passengers and some of your personal belongings."
What does FAN stand for?
What is FLIGHT ARRIVAL NOTIFICATION?
Chairmen customers should be given the best vehicle possible and assigned in the ____ row. Managers can see it at all times, and are excepted to meet, greet and complete the transaction (to exit gate!)
What is the "M" row?
to drive revenue we need a ______ of vehicles on the readyline.
What is "proper mix". (Good mix, etc)
To reduce potential safety hazards or expensive lawsuits/injury cost, complete this in Work Jam.
What are safety inspections?
This is our minimum monthly target in revenue per day, we need to beat this number or prior year which ever is greater.
What is $5 RPD.
We aim to not have wait times, but guests who should NEVER wait include Chairmen and Red Carpet Accounts. Name three red carpet accounts.
What is APO's confirm your answer?
What does VOTE stand for and when should we focus on it.
Voice of the customer. All of the time