Key Principles
This Principle allows you to give a story on your thoughts feelings and rationale or a similar situation with an associate.
What is Sharing
The stage on the chart that starts the conversation is called?
Open
The performance cycle requires that you check in with your associates at least 3 times, however great manager check how many times?
As often a possible, you should always know what your associate is wanting to do.
What is the acronym used for setting a goal?
SMART
Name a tool that you can use to gather and organize your thoughts before you go into the conversation.
Discussion planner
this Principles call for you to encourage the associate to come up with their own solution instead of the manager taking over and fixing it for them.
What is Involvement
What do you do to close out a conversation.
summarize what each person as agreed to do.
Name an RNDC Tool used to measure performance.
Performance review or observation checklist
The S in the acronym S.M.A.R.T. used for setting goals stands for What?
Specific
The S in the acronym STAR used for giving feedback stands for What?
Situation
This principle allows you to listen and respond with understanding.
What is Empathy?
During the interaction stage of the conversation it is important to consider the associates 2 types of needs. Name them.
Personal and Practical Needs
Daily Double!!!
What is the number at which if you receive this on a performance Review at RNDC you are put on a PIP. What part of the performance cycle do you receive your score?
2.8
End or Cycle/Performance Review
What tool does RNDC use to set your goals for the year?
What is RNDC University
Name a key principle you can use when giving feedback
Share, support, empathy
This principle will allow you to offer help without removing responsibility.
What is Support
Name the most important key principle to use during the stage of development.
Involvement
There are two types of Data do we use to measure success during the performance cycle, Operational Data and what?
Behavioral Data
The T in the acronym S.M.A.R.T. used for setting goals stands for What?
Time
Along with the STAR feedback, we took and a step father to offer an Alternative Result. this this Called STAR ________ feedback
What is STAR AR
Name all 5 Key Principles.
Support, Esteem, Empathy, Involvement, and Share
Name all 5 stages of the interaction Chart.
Open, Clarify, Develop, Agree, Close
Name the 3 stages of the performance cycle
Setting goals, Mid Year Checkpoint and End of the year review.
Each letter in the acronym S.M.A.R.T. used for setting goals stands for What?
Specific
Measurable
Attainable
Relevant
Time bound
Each of the letters in the acronym STAR used for giving feedback stands for What?
Situation, Task, Action, Results