Taxes
Deductions/Contributions
Payroll Rules/Laws
Agent Tools/Processes
MISC.
100

Acronym used for Federal income tax withheld 

FIT

100

Something that your employees pays out of their paycheck (that is not mandatory)

Voluntary deductions: 

Examples:

Medical, dental, and vision insurance 

Retirement plans

100

What determines the 941 deposit schedule a Employer will be on 

Look-back period

100

Tool used to see payroll info 

CS Server

100

True or False: 

Having special character anywhere in Payroll can "Break" Payroll 

True! 

If the customer is experiencing odd functionality check for special characters: 

COA
Names
Addresses
Work locations
Pay Schedules 

basically anywhere a customer can manually input something

200

What is reported on the 940

FUTA: Federal Unemployment Tax 

200

What is a Contribution

Company-paid benefits for employees 

Example: When Intuit matches our 401(K) that is considered a contribution. Our personal contribution to the 401(K) is considered a voluntary deduction.

200

What is the Threshold for being required to file 1099s 

$600 (and up)

200

Who is able to chat into Payroll Risk to see about getting a NSF hold removed after the customer has paid their balance. 

A Payroll Risk POC (point of contact)

Malcolm H

Keoni G

Leon B 

Angel K

200

Payroll products that have expert review

Elite 

Premium (optional)

300

What is reported on the 941 (*Hint* it is not just one thing)

reports: 

wages paid & tips EEs have received, 

federal income tax withheld 

Both the ER and EE share of SS and Med.

300

Who is responsible for making the payment for Garnishments 

The Employer 

300

The agreement between states that income tax does not need to be withheld by one of the states 

Reciprocity agreement

300

An Elite customer just got a notice from their state saying they did not pay Q2. 

What will an Agent instruct this customer to do?

email the tax notice to: taxnoticeresolution@intuit.com 


Bonus* It is free for Elite customers

300

website where an EE can view their pay-stubs

400

The 941 for 3rd quarter is due...

October 31 (3rd Quarter= July 1 - September 30)

"Form 941 is due on the last day of the month following the end of the quarter. "

400

Garnishments such as Child Support and Tax levies are considered... 

Mandatory Deduction: 

The EE is required by law to have these taken out 

400

If you have a new employee that lives in another state you need to 

Register with that state as an Employer so you can collect and pay taxes for that state

400

Customer is unable to file a form due to penny (or fractional penny) discrepancies in the tax liabilities and payments. What will an Agent need to do to fix it?

Enter a rounding adjustment to remove the discrepancy 

CS Server > Tier2> Tax Adjustments

400

Will payroll data transfer to QBO from QBDT?

No 

the transactions that show up in the COA will but not the Year to date totals 

500

What is the Wage Cap for FUTA

$7,000.00

500

What is the contribution limit for a 401(k) in 2020

19,500

500

Constructive Receipt requires that the Employer 

Reports income the day it's paid and not the period in which the work was performed

500

Customer made a mistake on the payroll they just ran. What will an agent need to check before deleting the checks 

What type of paycheck: DD or paper check

If the DD has been funded (check sentinel) 

If a tax payment has already been made from that liability period

500

A customer calls in because the local taxes are not calculating for their EE that lives in PA. 

What article will you use to help this customer?

Local tax setup and support: Pennsylvania

KB: ID1762803

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