Quality
Quality can be defined as...
Conformance to requirement or specs.
fitness for use
Excellence in products and services
Usefulness at a reasonable cost
To visualize the flow of activities in a process is the purpose of a...
Flow Chart
What does the word "And" do?
Multiplies
When the occurrence of an event has no influence on the occurrence of a second event, it's called:
Independent
What is Quality by Design?
the practice of using a multidisciplinary team to conduct product or service conception, design, and production planning at one time.
A structured data collection method that requires a predefined set of questions/ideas.
What is the diamond symbol used for in a flow chart?
Decision Branch
What does the word "Or" do?
generally, it adds
Events that cannot happen at the same time are called...
Mutually exclusive
What is Benchmarking?
The idea is to find another company that is doing a particular process better than your company, and then, using that information to improve the process.
Does a tree diagram illustrate the flow of an activity?
Nope - a flow chart does
Most effects are the results of a small number of causes is a description of...
The Pareto Principle
How does ISO 9000 define Quality?
Degree to which a set of inherent characteristics fulfills requirements.
Which quality guru is known for his principle of “doing it right the first time” and the performance standard of zero defects?
Crosby
When might you use a fishbone diagram?
When defining a manufacturing problem and all contributing causes need to be factored in
How does ASQ define quality?
A subjective term for which each person or sector has its own definition. In technical usage, quality can have two meanings: 1) the characteristic of a product or service that bear on its ability to satisfy stated or implied needs; 2) a product or service free of deficiencies.
Who developed the cause and effect diagram (Fishbone)
Ishikawa