Patients First
Who is the healthcare system built to serve?
The patient (people)
A group of healthcare workers who help treat a patient
Name a place where healthcare can happen besides a hospital
Clinic, doctor’s office, urgent care, outpatient center (any 1)
What is health insurance?
A plan that helps pay for medical care
What does public health focus on?
The health of whole populations/communities
What is “patient experience?”
How patients feel about the care they receive and the interactions they have
Which professional diagnoses illness and prescribes treatments?
What does a healthcare organization do?
Provides care, manages services, and supports patient needs
Name 2 ways healthcare can be paid for in the U.S.
Medicare/Medicaid, private insurance, out-of-pocket (any 2)
Name one level of government involved in public health?
National, state, local, tribal, territorial (any 1)
Name 2 things that can improve the patient experience
Clear communication, kindness/respect, shorter wait times, clean facility (any 2)
What healthcare worker gives medication and monitors patients in hospitals?
Nurses
What is a not-for-profit healthcare organization usually owned by?
Other nonprofits like churches or universities
The patient pays using their own money
What is the difference between healthcare and public health?
Healthcare = treating individuals
Public Health = preventing disease in communities
What does it mean when a patient is “engaged” in their care?
They ask questions, understand their plan, and participate in decisions.
What is the difference between direct care and indirect care?
Direct care = face-to-face
Indirect care = supports care without seeing patient
What’s the main goal for for-profit healthcare organizations?
To earn profit for investors/shareholders
What is Medicare?
A government program that helps pay for healthcare(often for older adults)
Give one example of a public health goal?
Why does patient experience matter for hospitals/clinics?
It affects trust, return visits, reputation, and patient loyalty.
Name 3 members of multidisciplinary care team?
Doctor, nurse, pharmacist, therapist, lab tech, mental health professional (any 3)
Name one example of a not-for-profit organization OR one for-profit
Not-for-profit: Mayo Clinic, Kaiser Permanente, NY-Presbyterian
For-Profit: Tenet Healthcare, Capella Healthcare, National Surgical Hospitals
What is Medicaid?
A government program that helps pay for healthcare for low-income individuals/families
Why can public health decisions affect patient experiences
It impacts access, resources, and efficiency (like appointments and staffing)