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What are regularities?
A. Random actions
B. Established patterns or standards
C. Emergencies
D. Dress codes only
B. Established patterns or standards
What type of communication is used in the workplace?
A. Only verbal
B. Verbal, non-verbal, written, and digital
C. Only texting
D. Only meetings
B. Verbal, non-verbal, written, and digital
Does dressing appropriately actually help with professionalism?
A. No
B. Only for interviews
C. Yes
D. Only for managers
C. Yes
Does healthcare have to follow the same rules of ethical behavior?
A. No
B. Only for doctors
C. Yes
D. Only for hospitals
C. Yes
What is an email?
A. A letter sent by mail
B. A digital message sent electronically
C. A phone call
D. A video message
B. A digital message sent electronically
Do companies need to follow ethical principles?
A. False
B. Only when they want to
C. True
D. Only during hiring
C. True
How do you break down tasks?
A. Combine them into one big task
B. Delegate them all
C. Divide them into smaller, manageable steps
D. Avoid them
C. Divide them into smaller, manageable steps
What penalties could happen to a company if they are not following legal rules?
A. Free promotions
B. Extra funding
C. Fines or shutdown
D. More clients
C. Fines or shutdown
Why is professionalism important?
A. It helps with casual conversations
B. It builds trust and respect
C. It makes people popular
D. It saves money
B. It builds trust and respect
What is the most common form of written communication?
A. Memo
B. Letter
C. Text
D. Email
D. Email
Why is communication important?
A. It fills time
B. It builds stronger resumes
C. It ensures understanding and collaboration
D. It keeps people quiet
C. It ensures understanding and collaboration
What are some examples of non-verbal communication?
A. Phone calls
B. Body language and facial expressions
C. Text messages
D. Group chats
B. Body language and facial expressions
What are some examples of verbal communication?
A. Eye contact and posture
B. Emails and letters
C. Phone calls and presentations
D. Dress code
C. Phone calls and presentations
Why do we communicate?
A. To waste time
B. To cause problems
C. To share information and solve problems
D. To avoid work
C. To share information and solve problems
What is scheduling a strategy of?
A. Professionalism
B. Delegation
C. Time management
D. Leadership
C. Time management
What could good time management lead to?
A. Higher stress
B. More confusion
C. Increased productivity
D. More overtime
C. Increased productivity
Why is it considered unprofessional to use emojis in work emails?
A. They're hard to type
B. They're too colorful
C. They may be misunderstood and seem informal
D. They slow down the internet
C. They may misunderstand and seem informal
What must organizations have?
A. Social media accounts
B. Employees only
C. Policies and procedures
D. Unlimited vacation
C. Policies and procedures
What is something you should include in an email?
A. Random images
B. A clear subject line
C. A joke
D. A chain letter
B. A clear subject line
Goal setting can improve productivity?
A. No
B. Yes
C. Only for managers
D. Only if written down
B. Yes
What is unacceptable in the workplace?
A. Teamwork
B. Being helpful
C. Harassment or dishonesty
D. Asking questions
C. Harassment or dishonesty
What is one way a person acts professional at work?
A. Arriving late
B. Being respectful and dressing appropriately
C. Using slang
D. Ignoring tasks
B. Being respectful and dressing appropriately
What is ethical compliance based on?
A. Manager's opinion
B. Popular vote
C. Laws and company policies
D. Social media rules
C. Laws and company policies
What are the rules that companies have to follow?
A. Whatever the CEO says
B. Social trends
C. Laws, regulations, and policies
D. Customer reviews
C. Laws, regulations, and policies
Does prioritization make the work easier?
A. Yes
B. No
C. Only in teams
D. Only for small tasks
A. Yes
What is a negative when you have bad time management?
A. Higher income
B. More recognition
C. Missed deadlines
D. Free time
C. Missed Deadlines
What is an example of professionalism?
A. Complaining
B. Gossiping
C. Being punctual and respectful
D. Taking long breaks
C. Being punctual and respectful
What could happen if you do not use professional skills in the workplace?
A. You get promoted
B. Nothing
C. Poor performance or job loss
D. You get more vacation
C. Poor performance or job loss
How do you mitigate losses?
A. Spend more
B. Ignore problems
C. Identify risks and take action
D. Avoid responsibilities
C. Identify risks and take action
What is delegation?
A. Avoiding responsibility
B. Assigning tasks to others based on strengths
C. Doing all the work yourself
D. Firing people
B. Assigning tasks to others based on strengths
What is a good email tip?
A. Add emojis
B. Use text slang
C. Keep it concise and proofread
D. Make it personal
C. Keep it concise and proofread
What is the most important part of a reputable career?
A. Being friends with the boss
B. Integrity and professionalism
C. Wearing flashy clothes
D. Long breaks
B. Integrity and professionalism
What is prioritization?
A. Ignoring some tasks
B. Doing easy tasks only
C. Deciding what tasks are most important
D. Doing everything at once
C. Deciding what tasks are most important
What is a webinar?
A. A type of chair
B. A company award
C. An online seminar or workshop
D. A lunch event
C. An online seminar or workshop
What laws do we need to follow?
A. Any rules we make
B. Social rules
C. Labor, safety, and privacy laws
D. None
C. Labor, safety, and privacy laws