Communication Skills
This can be your best asset. Wear one every day.
What is a smile?
This is one of the most important encounters you will have.
What is meeting a client for the first time?
This should include a late policy, advising clients of the late policy, asking habitually late clients to arrive earlier than the scheduled time & advising clients if the therapist is running late.
What is the best way to Manage Tardiness?
Treat everyone with respect, be honest& sensitive, remain neutral, avoid gossip, do not take things personally & keep your private life private are the keys to this.
What is successful communication with coworkers?
This is the best way to proactively participate in your career and your success.
What is communicating your desires & interests?
These include speaking clearly & loudly enough for everyone to hear, listening is the best relationship builder & avoid using slang.
What are the Golden Rules of Communication?
When doing this you should be polite, genuinely friendly & inviting.
What is greeting your client?
Being polite, never argue about who is correct, move the conversation away from fault, resolve the the confusion & make another appointment confirming the client's phone number.
How do you manage scheduling mix ups?
Being a problem solver, getting your facts straight, being open & honest, avoiding gossip & being open to constructive criticism are important to communication with this person.
Who is the supervisor or manager?
This is the first step in making meaningful communication a reality.
What is behaving in a professional manner?
In order to do this, you should use words, voice inflections, facial expressions, body language & visual tools.
What is effective communication?
Every new client should complete one of these.
What is a client intake form?
Ask for specifics, immediately change what you can in order to resolve the issue, explain honestly & tactfully if you cannot resolve the issue, never argue with the client.
What are the best ways to deal with an unhappy client?
After trying to handle the issue yourself, it is appropriate to go to your manager, being careful to avoid gossip or complaining/whining.
What is resolving an issue with a colleague?
Not interrupting when someone else is speaking is the most important part of this.
What is reflective listening?
This is the act of sharing information between two people (or groups of people) so that information is successfully understood.
What is communication?
Each professional should keep one of these which should include services received, results, formulations, products used & purchased.
What is a client service record?
Never allow gossip, avoid controversial subjects, redirect the conversation or excuse yourself.
How can you avoid uncomfortable situations & conversations?
Keeping your self evaluation private, approaching your manager cautiously & shyly, reacting to constructive criticism.
What should you avoid when it comes to employee evaluations?
Trusting your judgment, upholding your values & sticking to what you believe is right.
What is believing in yourself?
This may be responsible for 55% of your communication.
What is body language?
It includes: Review, Assess, Preferences, Analyze, Lifestyle, Show & Tell, Recommend, Upsell, Maintenance &n Repeat.
What is the 10 Step Consultation Method?
Your interactions with clients & coworkers may be affected if you don't do this.
What is "take your temperature"?
Reviewing the evaluation document, approaching it with a positive attitude, performing a self evaluation, writing down any thoughts or questions you have & thanking your manager will ensure a successful this
What is an employee evaluation?
It is inappropriate to do this if a client absolutely does not want to talk about add ons.
What is upsell services?