Miscellaneous
Consent must be updated on every call, except Gas Emergencies unless already checked
What is TCPA
Icon used to determine Budget Bill Start Amount
What is Deposit Icon
The Big 3
What Customer + Premise = Bill Account
The Rate of an Account can be viewed here
What is Account Details or Premise Details
Pending Active
Connect Issued, not yet billing for service
DOB, Email Address, or Exact amount of Last Payment, or Bank account info can be used
What is Secondary/Alternative info that can be verified when regular FACTA details are missing such as last 4 of SS#
This color is Enterable and Required
What is Yellow
A visual indicator to identify an extraordinary circumstance on a Customer, Premise, or Bill Account.
What is a Special Notation
This is the Path to add a Special Notation on the Customer Level
What is Actions > Customer Actions > Maintenance > Maintain Special Notations
The Mailing Address for all bills not sent to the premise can be viewed here
What is Account Details
Authorized Secondary and DOB can be viewed using this path.
What is Maintain Customer data
Actions > Customer Actions> Maintain Customer Data (Customer Notes and Individual Customer data)
After adding or updating information in CSS you must always do this to SAVE your entry
Used to view multiple accounts for a single customer
What is Customer Accounts button
What is Actions > Account Actions > Maintenance > Maintain Bill Account > (Bill Delivery) (Email Address)
What are Individual and Non-Individual
An American and British Measurement for Gas is...
what is CCF and CCF Usage
? Symbol used for
What is a Wild Card
This color designates a Priority or Managed Account
What is PINK
What is Gas Supply and Gas Delivery
Active
What is Actively being billed for service
This is the path to add or change an Account level Mailing Address?
What is Maintain Bill Account: Actions > Account Actions >Maintain Bill Account > Permanent mailing address
The method for Retrieving a Non-Individual customer is called this
What is 432
This is where can you view the Collection Status and Next Action on the Bill Account
What is Collection Activity Information
What is Contact Icon
Written Off
What is Previously finaled account with money owed that has been sent to a collection agency