Ad Hoc
Miscellaneous
BPEM & Contacts
Addresses
Superheroes
100
Option to provide LG&E, KU, and ODP customers with additional information about their account or various programs that we offer. This information includes application forms that a customer needs to fill out and submit back to us for enrollment.
What is Ad Hoc?
100
Ad Hoc correspondence can be sent which 3 ways?
What is email, fax, or mail?
100
Document any information discussed with the customer by creating this:
What is a Manual Contact?
100
We must check this box if the customer wants all their bills mailed to the same address.
What is the Standard Address?
100
Also known as The Dark Knight?
Who is Batman?
200
This letter proves that a customer has service at a specific address. Only contains the customer's name, address, and service start date and is primarily used for landlord utility verification and proof of residency.
What is Verification of Service?
200
If a customer has several accounts and wants to prevent access to ALL accounts, create this level of protection.
What is BP Passcode?
200
Use this to research a customer's previous call if the customer disputes the information provided in the contact.
What is ZC17?
200
Also known as the customer's service address.
What is Premise address?
200
Another name for Superman?
Who is The Man of Steel?
300
Selecting the "Print Batch" option will send the document which way?
What is through the mail?
300
To verify a customer's personal identifier, use this system.
What is Accurint?
300
Access this screen to view all contacts for the BP.
What is Display Contact History?
300
When changing/updating a mailing address, standard or fixed, we type the information in all CAPS.
What is True?
300
What city does Batman protect?
What is Gotham City?
400
A customer wants to know how much usage the applicances in their home might use each month.
What is a Watt finders guide?
400
True / False: You can change the content of a contact created by someone else, as long as it was created the same day.
What is False?
400
True / False: BPEM cases are created manually, semi-automatically or automatically.
What is True?
400
A customer has multiple accounts and wants one of the bills to go to a specific address.
What is Fixed?
400
Who is Ironman?
Who is Tony Stark?
500
Always include this number in the request when you create this adhoc for the customer's meter reading schedule.
What is Portion number?
500
This icon indicates that a customer's service is out for disconnection.
What is Hammer & Wrench?
500
The Customer wants to speak with a supervisor and there is not one available. The customer's service is disconnected.
What is ZCME?
500
Click this link to locate the customer's mailing address.
What is Contract Account Link?
500
The villain Victor Von Doom appears in which Superhero movie?
What is The Fantastic Four?
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