COMPLIANCE
TELLER
PLATFORM
MISC.
SECURITY
100
Public information that can be requested by any one at any time. Updated every year on April 1st.
What is the CRA File?
100
Top drawer $3000.00 Second drawer $4000.00 Bottom drawer $5000.00 Max $12000.00
What is Teller Drawer Limits?
100
the process of properly identifying customers conducting business with PNC Bank
What is KYC (Know Your Customer)?
100
Place item in safekeeping under dual control> If cash then a 19606 GL ticket must be used & processed with a teller.
What is what to do when an item is found in the branch? For example $$$
100
1234
What is the Pin Pad duress code?
200
Used to report any unethical business conduct or suspected violations.
What is the Business Conduct and Ethics Hotline?
200
The person who is conducting the transaction when you have to fill out a CTR. The person/s who is/are standing in front of you.
What is Presenter (Conductor)
200
any person who has not been officially granted U.S. citizenship status
What is A non-U.S. citizen?
200
A PNC bank check or withdrawal of 100,000 or greater OR any individual item of $1 million or greater.
What is a One-on-one deposit ?
200
roll shred bin into vault or bag up paper and store in vault, then call loss prevention and realty services
What is procedures to follow when lock is broken on shred bin?
300
requires financial institutions to file certain currency and monetary instrument reports and to maintain certain records for possible use in criminal, tax, and regulatory proceedings.
What is the BSA or Bank Secrecy Act?
300
The person whose account is benefiting (receiving the money) when filling out a CTR
What is the Beneficiary?
300
defined under the Bank Secrecy Act (BSA) provides an array of products and services to individuals and businesses that are typically serviced by banks. A business can be considered an MSB if they provide their customers with any services such as: Check cashing. Traveler's checks. Money transmittance (wire transfers). Money orders. Currency exchange or dealing.
What is A Money Service Business (MSB)?
300
Item is over 5,000.00 and the transaction is suspicious. OR if acct is new or has a history of overdrafts. OR if client is banking at a location which is not near their home or work.
What is perform a Deposit Verification Request through Genesis?
300
Awareness Outside the Workplace (take different paths to work, follow proper opening and closing procedures, do not open the doors or get out of the car if there is anything suspicious) Lobby Management (keeping a close eye on people coming in and out of the lobby, greeting each client as they come in) Cash Control (keeping your drawers within their limits) Teller Placement (avoiding isolated tellers, keeping tellers closer together)
What is steps to follow before a robbery?
400
required when clients question the bank reporting limits
What is the It's the Law brochure?
400
Any monetary purchase of $3000.00 or more in cash, must be deposited first then withdrawn and purchase item. If client does no thave a deposit account, they must call government reporting BEFORE transaction.
What is the MIL (Monetary Instrument Log) Procedure?
400
identifying the account initiator, identifying the business, and then connecting the two together. Use the Business Account Opening Verification form while completing these steps to document their execution.
What is The KYC process for a business?
400
brochure that can be given to a client to explain the purpose of a CTR
What is It's the Law brochure?
400
Obey all commands of the robber Pull the bait as soon as safely possible Look for identifying features (scars, tattoos, height, weight, age, gender, race, voice) Things that can't be altered once they leave the branch Observe the vehicle and which direction they left the bank Keep robbery notes or anything left behind by the robber with as little handling as possible
What is steps to follow during a robbery?
500
any unusual or unexplained activity or transaction that is not consistent with a customer's normal business or banking patterns; such activity may be the result of illegitimate business activity.
What is Suspicious Activity?
500
Susan Smith is depositing $14,000 cash to a joint account she owns with her husband, Frank Smith. Her husband is not with her at the time of the transaction. Who would be the presenter and who would be the beneficiary?
Susan Smith is the presenter on her own behalf. Frank Smith would be the additional beneficiary which would require SSN, DOB, name, address, and occupation. No ID is required since Frank is not present.
500
Step Action 1 Access the customer’s Contact Folder. 2 Click on the Service/Maintenance Requests view. 3 Click on the Add/Update KYC view. 4 If applicable, enter the customer’s Employer and Occupation in the Demographic Information section. 5 Select the Primary ID type from the picklist. If the Primary ID is... Then... Drivers License Non-U.S. Drivers license Resident Alien ID Passport State Issue ID Military ID Select Issuer ID from the ID Issued By picklist Note: For additional information on specific IDs, see KYC information for U.S. citizens or KYC information for Non-U.S. Citizens as appropriate. Employee ID Student ID Amish Minors Medicare/Medicaid – Seniors SSN – Seniors Mexican Matricula Type the issuer of the identification. 6 Enter the ID number. 7 Enter the Issue Date, if applicable. 8 Enter the Expiration Date, if applicable. 9 Repeat steps 5-8 to enter the Secondary ID. 10 Click Submit.
What is the steps to update KYC information for an existing customer?
500
Available upon request to help accelerate availability (needed for new accounts and large dollar deposits only) Can be used by the Branch Manager & Teller Supervisor
What is a special orange deposit ticket?
500
Lock all exterior doors Immediately contact Law Enforcement, Diebold Security, Loss Prevention, Regional Manager Attempt to retain all witnesses Do not allow anyone but police or PNC security into the branch Safeguard the area of the robbery Isolate the victim employee, do not discuss the robbery, put them in an office and have them fill out a robbery witness form do not talk to the media
What is the steps to follow after a robbery?
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