Asana-sins Creed
What’s the first section a new task appears in on the BAT 2025 Asana board?
Proposed section.
What’s the BAT team’s intake SLA target for Q1 2025?
90% of requests reviewed within 5 business days.
What’s the main purpose of sending a BAT release announcement?
Awareness of system/automation changes and value delivery to stakeholders.
What form do you fill out to get a comms request in front of the Enablement team?
The Comms Request Enablement form.
What section of the BAT board do tasks go to after launch to track bugs and performance?
Monitoring section.
Which section is used when a task has been scoped, sized, and is just waiting for someone to pick it up?
Awaiting Capacity section.
What does BAT use to measure stakeholder happiness post-project?
CSAT survey in Asana.
Who gets CC’d and BCC’d on release announcement emails?
CC: BAT, Kate, Sowmya; BCC: informed list + cross-functional partners.
What weekly newsletter gets important updates to all CS reps?
The CS Weekly Digest.
What’s the name of the BAT slack channel for surfacing errors from Workato automation?
#csso-notifications Slack channel.
What happens to a task if it’s blocked due to an external team and not BAT’s fault?
It moves to Blocked by Stakeholder.
What size of project qualifies as a product launch or optimization for metrics?
Small to XL only—no XS allowed in the party.
What is the minimum release “size” that warrants a formal announcement?
Small to X-Large.
What sneaky-smart feature sends comms at local time zones and filters by audience?
Smart content.
Who stages and delivers a system release announcement if no Systems Manager is assigned?
Lead Automation Analyst.
What three criteria would send a task straight to the Consolidated Backlog instead of getting worked this quarter?
Not committed for the quarter, medium+ size, no urgent deadline, not from VP+/CELT/HELM.
What was the average SLA compliance rate for BAT in Q1 2025?
88.67% (77% in Jan, 96% in Feb, 93% in Mar).
Name two types of systems changes that require a release announcement.
Launching new systems or insights, or consolidating/removing systems or alerts.
If you want to update the company about a change and track views, what HubSpot format should you use?
ATTN wiki.
What are the two main goals of a release announcement aside from awareness?
Adoption and Feedback.
What field tracks progress updates during the first 6 weeks of a BAT project?
Week 1–6 Update (BAT).
What’s the 2025 CSAT target by Q4 for BAT?
80% positive responses.
What are the three key goals of a release announcement according to BAT?
Awareness, Adoption, and Feedback.
What are the three stages of the GTM Enablement team’s comms support process?
Submit form → Enablement provides recs → Socialize via wiki and CS Weekly Digest.
What Asana board holds system requests that have been vetted but aren’t being actively worked yet?
Consolidated Backlog Board.