Flow of the Call
The aim is to leave a good impression on the clients before ending the call
Closing
They are experts we contact to ask for further assistance about certain issues.
STS or YTT
The ability to have meaningful interactions with your customers and to connect with their feelings.
Empathy
This allows members to create new Yahoo accounts using existing non-Yahoo email addresses.
This is the main tool we used to assist members and pull up their account.
Salesforce
Letting a customer know we heard them, and what they said is important.
Acknowledgement
PII means
Personally Identifiable Information (PII)
To question closely, search into or examine thoroughly.
Probing
Give at least two requirements to create a strong password.
Full name of your PST Trainer
Ellenson Ardio Quinagoran
These are the questions asked, during the sales process, to help understand how a company can assist a prospective customer.
Discovery Questions
An option to permanently disconnect any account connected to a certain phone number or email
Disavow
These are articles that we use as a reference to resolve the customer's issue
BSD or SLN