Banking Basics
What does “ATM” stand for?
Automated Teller Machine
Who is the first point of contact for most customers?
Customer Relationship Manager
What does “AML” stand for?
Anti-Money Laundering
What is online banking also called?
Internet banking
What’s the goal of teamwork in a bank?
To serve the customer efficiently
What is the main function of a commercial bank?
Accept deposits and provide loans
What’s the key skill for handling customer complaints?
Active listening
What’s the purpose of a risk department?
To identify and manage financial risks
What does API stand for?
Application Programming Interface
What causes most interdepartmental conflicts?
Miscommunication or unclear roles
What does KYC mean in banking?
Know Your Customer
What is “cross-selling”?
Offering additional products to existing customers
What is “credit risk”?
The chance a borrower won’t repay a loan
What is a “digital wallet”?
An app that stores payment information electronically
What does the back office mainly handle?
Risk, compliance, and processing
What’s the difference between a savings and a current account?
Savings earns interest; current is for frequent transactions
What is the “Customer Journey” in banking?
The end-to-end experience a customer has with the bank
Which Saudi authority regulates banks?
SAMA (Saudi Central Bank)
What’s the main benefit of system integration in banks?
Faster, more accurate data flow between departments
How can tech and business teams collaborate better?
Through clear communication and shared goals
What does the term “liquidity” refer to in banking?
How easily assets can be converted into cash
How should a Relationship Manager handle a client request that cannot be fulfilled due to policy limits?
Explain the policy clearly, empathize, and offer an alternative solution.
What is “operational risk”?
Loss from failed processes, systems, or human error
What is blockchain used for in banking?
Secure, transparent transaction recording
What’s the key to resolving internal conflicts effectively?
Empathy and constructive dialogue