Symptom Detective
Communication Skills
Modalities & Interventions
Things That Drive Management Crazy
Ethics & Boundaries
100

This symptom is characterized by someone seeing, hearing, feeling or tasting something that isn't there.

What are hallucinations?


100

This communication skill involves giving your full attention, reflecting what you've heard, and asking clarifying questions.

What is active listening?

100

What is the first priority for staff and clients in any behavioral crisis?

What is safety?

100

This occurs when Salina has already explained something, but staff continues to ask the same question(s).

What is making Salina repeat herself?

100

This term is the ethical principle of keeping client information private.

What is confidentiality?

200

This symptom commonly presents as a decreased need for sleep, delusions of special abilities (grandiosity), racing thoughts, impulsivity (such as reckless spending), and/or rapid speech. 

What is mania?

200

This response acknowledges someone's emotions without necessarily agreeing with their thoughts or behaviors. 

What is validation?

200

Name 2 early warning signs that someone may be escalating.

What is pacing, clenched fists, raised voice, rapid breathing, etc.?

200

"Resident was manipulative and rude" is an example of this documentation problem.

What is judgmental/subjective language?

200

If you notice something concerning during your shift, what is one of the most important things to do besides reporting it verbally?

What is document it?

300

This symptom is defined as firmly held false belief that persists despite clear, objective evidence to the contrary.

What are delusions?

300

This type of question encourages a person to explain more by avoiding simple yes or no answers. 

What is an open-ended question?

300

This therapeutic approach uses bilateral stimulation, such as eye movements, to process traumatic memories. 

What is Eye Movement Desensitization and Reprocessing (EMDR).

300

Wearing flip-flops, spaghetti straps, or other attire that does not meet agency expectations would be an example of this.

What is a dress code violation?

300

This HIPAA principle means you should only access the protected health information (PHI) necessary to preform your job duties.

What is the minimum necessary standard?

400

This symptom refers to a person's speech jumping rapidly from one idea to another with only loose connections between thoughts, commonly associated with schizophrenia. 

What is flight of ideas?

400

This approach focuses on understanding a person's experiences and needs before trying to change their behavior. 

What is trauma-informed care?

400

This evidence-based intervention identifies warning signs, coping strategies, and steps to take before or during a mental health crisis.

What is a safety plan. 

400

This event has a mysterious tendency to occur five minutes before management leaves for the day.

What is a Code H?

400

This occurs when a staff member's personal feelings, needs, or relationships interfere with professional responsibilties. 

What is a conflict of interest?

500

This specific type of hallucination causes a person to feel sensations that aren't actually present, such as bugs crawling on or under their skin. 

What is a tactile hallucination?


500

This approach to communication focuses on helping a person find their own reasons for change rather than telling them what they should do.

What is motivational interviewing?

500

This evidence-based talk therapy was originally developed to treat borderline personality disorder, but is now also highly effective in treating depression, PTSD, substance use disorders and eating disorders by teaching healthy ways to cope with emotional dysregulation. 

What is Dialectical Behavior Therapy (DBT)?

500

This is a phrase suggests that a person has forgotten the meaning of teamwork and will immediately raise Silvia's blood pressure. 

What is "that's not my job."?

500

A resident frequently tests limits with staff. Staff become frustrated and start arguing with each other about what to do and the team begins experiencing the same conflict and division. This is an example of what phenomenon? 

What is parallel process?


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