VPASS
What does VPASS stand for?
Verify the Caller
Phone number
Account Name
Street Address
SSN
Which ICOMS screen displays billing details, payment history, and adjustments by service?
Screen 57
On which day is the customer's bill due according to the Non-Pay Calendar?
Day 20
How many digits of the account number are required during OAM registration?
Last 6 digits
How many digits must a valid WOW! PIN contain?
4 digit PIN
What year did WOW launch here in the Philippines?
2018
A customer needs a replacement remote and equipment pickup service. Which work order should be created?
Special Request Order (65)
At what delinquency age is an account referred to an Outside Collection Agency (OCA)?
120 Days
A customer wants to update where statements are mailed. Which OAM option should they use?
Update Billing Address
What is the purpose of Gooey displaying VPASS information in green?
The customer passed IVR verification
What is the complete name of your Senior Operations Manager?
Francis Eusebio Bautista
Which screen shows all open, cancelled, and completed work orders and trouble calls?
Screen 05
What is the late fee assessed on Day 31?
$10
What browser is no longer supported for Online Account Manager access?
Internet Explorer
Why must agents collect a new PIN when an account has an invalid PIN?
To maintain account security
Provide 5 WOW Markets
Michigan
Georgia
Alabama
Florida
Tennessee
A customer wants to know their active package and campaign. What screen should you access?
Screen 04
A customer calls on Day 50 with more than $50 past due and requests a payment arrangement. What should the agent do?
Transfer to Collections for eligibility review
A customer wants to run a speed test in OAM. Where should they go?
Equipment Tab
Why is VPASS required before discussing account information?
To comply with privacy and FCC requirements
Who is the most CUTIEPIE LS?
Yours truly
Which combination of screens would best help verify a customer's service and equipment inventory?
Screens 04 and 06
Why is a payment posting by Day 30 considered on time even though the bill is due on Day 20?
A 10-day grace period applies
Why does WOW! use Cloudflare Ray for the Online Account Manager?
To prevent access outside the U.S. and protect against attacks