VCB Time!
Name one of the new Mini 1 holds
What are V-hold, baby boat hold, baby barbell hold, or cuddle hold?
Class levels that have a unique price (2)
What are Mini 3 and Mini 4?
Parts of a parent talk
What is the compliment sandwich?
Location of tablets, rosters, and bags at the end of the shift
What are:
Tablets (storage room at OP/ First Mate's at Lenexa)
Rosters (Trash can)
Bags (Deck Hand's/ Staff Room)
Number of Fire Extinguishers at each location
What is 5?
Two of the new materials for Mini classes
What are sensory balls, cups, or rings?
Number of rings you should pick up the phone by
What is three?
Ways to put a personal touch on your classes (3)
What are smile, engage children, mix up wording, laugh, be silly, etc?
Five items we sell in the Pro-Shop
What are swim suits, swim diapers, goggles, towels, large bubbles, plush bubbles, books, wet bags, and swim caps?
4 Golden Safety Rules
What are
1. Stay on the bench when waiting for turns.
2. Keep your head above the water when not your turn.
3. Keep your hands to yourself.
4. Be respectful to your teacher and fellow classmates.
Skill that has a new progression in the upper level classes
What is Treading water? (dolphin kicks also acceptable)
Items in a New Member Bag
What are t-shirt, Goldfish, Crying Flyer, App Flyer, Member Info Card, and 25% off Pro-Shop card?
When a DS handles parent talks (3)
What are 1st day, trials, struggling students, move ups, anytime a month check has been completed?
5 Different Celebration Prizes
What are tattoos, pencils, stickers, bubbles, bag tags? (also coloring page, hat, masks, glasses)
Locations of EAPs
What are front desk, captain's office, and staff room?
Biggest difference to the G2, G3, & P1 levels
What is no more color weeks?
3 key parts to a transfer
What are:
1. Select transfer, not new enrollment
2. Previous class should end the day before the start of the new class
3. Double check that dates and enrollments are correct
People part of moving up a student and what they do
Who are
1. Swim instructor: Skill Tracking/ Alerting of a watch
2. DS: Watch completion and move up child with card/ ribbon. Handle parent talk
3. Front Desk: Congrats and find a new class time
Person(s) allowed to add chemicals to the pool
Who are managers and CPOs?
Three things you ask for when performing CPR
What are AED, call 911, and Trama bag?
(and tell them to come back to you)
Skill that has been removed from the Mini 1 curriculum
15 items to mention on a tour
What are kiosk, pro shop/ snacks, play area, changing huts, fish tank, restrooms, hair dryers, suit dryers, diaper station, pool, showers, ribbons, cubbies, parent viewing area, staff members?
Staff Roles on a student's first day
What are:
1. Front Desk: Tour, new member bag, introduction/ identification of teacher, explanation of what to do, wrist band
2. DS: Greet on pool deck, help assist to lane, parent talk after swim, answer questions, update role sheet comments
3. Swim Instructor: evaluate student progress, help make comfortable in water, go slow and over explain
Name all the members in your team
Who are ________?
The meaning of the word DEAL
What is
D-De-escalate the situation
E- Evaluate the options
A- Act Quickly
L- Look for solutions