Policies
Passive enrichment needs to be done daily; how many passive treats should a full day enrichment dog be receiving
at least 3
What is the chemical that deodorizes but does not disinfect
Eliminator
What are some responses that are unprofessional if you don’t know the answer to a pet parent’s question
I don't know
It wasn't me
It was Ally's fault
How much did we spend on snacks for the staff for the month of July
$640
A full day of enrichment is $50; what does this include
60 minutes total outside time
passive treats inside
photos sent to parents
What is the chemical that we use when we are in virus protocol
Rescue
There is a customer in the lobby and a customer on the phone; who do you help first
The customer in the lobby
How much on average do we get charge for running credit cards (per month)
$2,000
When assigning boarding dogs to their suite; DRD dogs should go in which row
A row
How long should it take you on average to clean a suite
2-5 minutes
This is something you should never say to a pet parent if they ask about photos of their pet’s service
If you don’t receive a picture, the service wasn’t done
How much revenue did we bring in for the month of August
$69,000
The amount of time spent at the splash pad when added as an add-on to enr or a boarding stay
20 minutes
Name three potential hazards if you leave a mop bucket overnight
A dog could get out and drink it
The next person to use it could use it for the wrong use
Its nasty and rude (clean up after yourself)
Name three words that should never be used tell a parent about their pet
Humping (instead use Mounting)
Agressive (instead use Rough)
Scared (instead use Overwhelmed/ Overstimulated)
The August 22nd paycheck Bay Paws made $26,332; how much of that goes to paying the staff
$21,592
Fun fact: That's 82%
A pet parent tell you they want their dog to do daycare; but their dog is exclusively enrichment; what do you say to the pet parent
Explain why enrichment sets the dog up for success; refer to pet notes for what has happened previously to see why they were kicked out
POV Shargahn takes the leash out of your hand and starts to walk himself; at the same time Lucy is coming down the hallway also off leash; list the possible outcomes
Sharghan eats Lucy
Sharghan attacks Lucy
Sharghan and Lucy become besties
Lucy attacks Sharghan
Bay Paws has to pay the vet bills :(
What two things should every new pet parent that comes through our door receive
A packet (filled with paperwork/prices)
A tour
Why did Bay Paws raise enrichment pricing
Factoring in labor for active play, the cost of passive play, labor for cleaning the suite, and chemicals used we were not making a profit
Fun fact: We could have raised prices or cancelled enrichment