Feature Knowledge
How many cell phone claims does the Prime Checking account allow per year
2 claims per 12 month period
Tell me a saver story you have experienced using the Prestige Checking account yourself
oooo that's a good one!
two people from the team, tell me your favorite feature and why you see value in it
so good, so smart, so important
True or False: the health savings card works on pet prescriptions
true
A member comes in for a car loan. What feature in the Prestige and Prime accounts could you educate them about? How would you position it?
Roadside assistance
relate the BaZing accounts to a netflix, costco, or amazon subscription. What is your script?
I could use amazon for only free shipping while someone else uses it for music, storage, and video as well. At the end of the day we pay the same price.
Netflix: I pay a certain amount a month and get access to all the entertainment i find interesting
Costco: Pay a certain amount a month and get lots of value packaged together for a discounted or cheaper price
Brandon accidentally passes away. Him and his wife have the Prestige Checking account. Will his wife get any financial help?
Yes. His family will be given the $25,000 to help with funeral costs, etc.
A member comes in saying they switched CU's because of the commute. They are trying to save money and already drive far for work and spend so much on gas. What feature would you recommend to the member and how would you position it?
BaZing Fuel
Someone says they don't want Prime Checking because they already have AAA. What's your response?
We worked hard to make sure the features in our checking account were the most relevant to our members. Since you have a roadside program, it looks like we hit our mark! Good news is you don't have to choose! I use my Roadside from Prime to pay for any extra fees I have from AAA. This way, for only $5.95 a month, I am never out of pocket from a flat tire. Does the extra $80 coverage seem worth the monthly subscription to you?
Suzie uses her verizon cell phone protection, but her deductible was $300. Is she covered with Prestige Checking? For how much?
Yes. She can submit her deductible and only pay $50. BaZing will send her a check for $250
A lady walks in to the CU to get a home loan. She mentions her identity was stolen effecting her credit score so she is super cautious with the information. Which account would you recommend for her and why? Prestige or Prime?
Though both are good options, Prestige has a higher coverage so she may have more piece of mind that way
A college student wants to close their account because they don't want to pay for the 'fee', but we know he pays $25 a month to Verizon for cell phone protection. How would you approach this conversation?
Mr. Member, at the end of the day, we want you in the account that best meets your needs. In college and out of college, every penny counts. Did you know Shield advantage has multiple financial benefits one of those being cellphone insurance? For only $5.95 a month you could have coverage up to $800 / year.
Does ID theft aid cover unpaid time off of work to go to the DMV to renew a license?
Yes. up to $10,000 in Prestige and $5,000 in Prime
Give two open ended questions you could ask a member when they walk in curious about your checking account offerings
What's making you consider switching financial institutions?
What is top priority for you when thinking about Checking account offerings?
What was your favorite feature in your previous checking account?
How much are you currently paying for X?
A member says they don't think the Prime/Prestige account is worth it. What question could you ask about the features in response? How would you use a product comparison to create the value?
Acknowledge their feelings: I understand moving away from "free" is a change. Looking at this list, which of these features are you already paying for outside of your account?
Create your stance: we bundle features people usually pay ever increasing amounts for together so our members can have access to them at a cheaper price. Ex) life lock is $30, AAA is $75-$150, cell phone insurance is $25+