Pool & Beach Forbes
The rule that says: smile & make eye contact when guest are 10 ft in front of you, verbally greet each guest within 5 ft of you.
What is the 10x5 rule?
The MAXIMUM amount of time it should take for DRINKS to be delivered to a table.
What is 10 minutes?
Hours of operations for Noori at the Lobby Bar.
What is 11am - 10pm?
The Ritz Carlton Motto.
What is "we are Ladies and Gentlemen serving Ladies and Gentlemen?
The airport code for Providenciales International Airport.
What is PLS?
Minimum amount of towels and/or covers we must provide guest.
What is 2 towels or 1 towel & 1 cover?
The MAXIMUM amount of time it should take for FOOD to be delivered to a table.
What is 25 minutes?
Age requirement to rent bikes at Ritz Carlton Turks & Caicos.
What is 16 years old?
The Ritz Carlton 3 Steps of Service.
What is:
A warm and sincere greeting. Use the guest’s name.
Anticipation and fulfillment of each guest’s needs.
Fond farewell. Give a warm goodbye and use the guest’s name.
True or False: The Turks & Caicos are located in the Caribbean.
What is false; the Atlantic Ocean?
Once the guest is seated, water is proactively provided or offered within _____ minutes.
What is 5 minutes?
What is:
-elevated liquor
-adding a floater
-upgrading to a pitcher for groups
Name 2 watersport activities guest can enjoy at the beach.
What is kayaks, footfins, Lady Grace, Kayaks, etc?
The Ritz Carlton Service Value #4.
What is "I understand my role in achieving the Key Success Factors, embracing Community Footprints and creating The Ritz-Carlton Mystique."?
Pick the piece of information that is most important to obtain first:
-The guest's seat preference
-The guest's name
-The guest's room number
What is the guest's name?
"Hi guys, can I help you? Whatever you need, I got you!"
What is:
"Great morning ladies & gentlemen, how may I assist you? It'd be my pleasure to support you with whatever you need."
Name 4 vodkas in house.
What is ___, ___, ___, ___, ___?
Days of the week that there is live music at the Casino.
What is Thursday - Saturdays?
The Ritz Carlton Service Value #7.
What is " I create a work environment of teamwork and lateral service so that the needs of our guests and each other are met."?
Turks & Caicos is home to ___ miles of pristine, white sand beach.
What is 230?
The number of pool & beach standards for Forbes Travel Guide.
What is 40?
Name the ingredients within the "Paloma Riff" cocktail.
What is tequila, elderflower liquer, grapefruit juice, tonic?
Ages for the kids club.
What is 4 - 12?
The Ritz Carlton Creedo.
What is
The Ritz-Carlton is a place where the genuine care and comfort of our guests is our highest mission.
We pledge to provide the finest personal service and facilities for our guests who will always enjoy a warm, relaxed, yet refined ambiance.
The Ritz-Carlton experience enlivens the senses, instills well-being, and fulfills even the unexpressed wishes and needs of our guests?
The signature Boucher Brothers greeting.
What is GREAT morning / afternoon / evening?