Plans And Pricing
What plan comes with Safety and Security, and wifi?
Onstar One
What is your Call Type and Intent for a Manual Enrollment call?
Onboarding, Enrollment
What Brand has the Tahoe, Malibu, and Silverado
Chevrolet
What are my steps for a country code error?
Have the member update the address in the app and or contact OSTA
When was Teleperformance founded?
1978
This package is for members who no long have the OnStar hardware equipped but still want safety services?
Guardian
What is your Call Type and Intent for a Reactivation call?
Onboarding, Reactivation
Buick
How many digits should an MDN contain?
10
How many locations does Teleperformance have worldwide?
65
What bundled package contains Super Cruise?
Onstar One Super Cruise
How do you resend TCPS
Action Launcher, TCPS, Resend TCPS, Manage
What are the 2 main sales lines in General Motors?
BBWC, Provisioning
Can a member enroll their account if they do not have an email address?
NO
The motto of Teleperformance is what?
'Transforming Passion into Excellence'
What package includes in vehicle apps, and remote commands?
How to send a signal for a vehicle?
Action Launcher, Unit Configuration
What are the three call types of provisioning?
BBWC, Manual Enrollment, Reactivation?
If the vin does not populate when a call comes through how are you able to search it?
From the top search box at the top of OneCrm
Who founded Teleperformance
Daniel Julien
What plan contains connected access?
None(Its free!)
What should your Origin always be?
Blue Button Key Press
What is the process called when a member does not want anything to do with OnStar?
Decline Services
What is the alternative package to sell if the member is not receiving terms and conditions?
Safety and Security
What is Lashai's Favorite TV show?
Stranger Things