General Knowledge
What word is often abbreviated as Fn on a keyboard?
Function
Name the 3 Best Buy Memberships.
My BBY Free, My BBY Plus, My BBY Total.
What is Best Buy?
American multinational consumer electronics retailer
What does EDI stand for?
Employee Driven Intelligence
Defined as the ability to understand and share the feelings of another.
Empathy.
What was the most downloaded app of the 2010s?
This service is included across all memberships.
Free Standard Shipping
What was Best Buy formerly known as?
Sound of Music
What's the name of our main article guide?
Universal Contact Flow
What is included in the Bundle Pack?
Empathy, Acknowledgement, Ownership
In a website browser address bar, what does “www” stand for?
World Wide Web
Which membership includes Protection plan and AppleCare+
My Best Buy Total
In which state is BBY Headquarters located?
Minnesota
Which are the 3 software we can install as front line agents.
TrendMicro, Webroot, Norton
To which process does these steps belong to: ask for permission, inform reason, inform time, and thanked when back.
Hold Procedure
'.MPG' extension refers usually to what kind of file?
Animation/movie file
How many services are included with the My Best Buy Total Membership.
9 services
What's the name of Best Buy's CEO?
Corie Barry
This is what you do as soon as you remote to a computer
Explain the red x, inform about the system analyzer and capture credentials
Repeat greeting 3 times
Advise caller to check mute button
If no one responds, the agent should advise they are still unable to hear the caller and advise them to call back at 1-800-GeekSquad (1-800-433-5778) for assistance. Repeat this at least once more.
'.BAT' extension refers usually to what kind of file?
System File
Exclusive member prices on 1000+ of items, is a benefit included in which membership?
My Best Buy Plus/Total
When was Best Buy founded?
August 22, 1966
In which section of the contact flow can you find the quick fixes
Understand > Triage/Attempt
These are 2 ways to avoid dead air:
Building rapport, explaining process