A
Match the following types of communication noise with their descriptions:semantic, physical, technological, psychological, physiological.
1)External factors that distract or hinder communication, such as loud sounds or poor lighting.
2)Personal factors like physical illness or discomfort that affect one's ability to communicate clearly.
3) The use of confusing or ambiguous language that leads to misunderstandings.
4) Personal biases or emotional states that impact communication.
5) Distractions and misinterpretations caused by the use of technology in communication.
1) Physical
2) Physiological
3) Semantic
4) Psychological
5) Technological
Which key element of business communication is described?
the medium the sender uses to transmit the information (phone, email, letter, chat message, etc.).
Channel
Which key element of business communication is described?
the piece of information the sender wants to communicate to others (memo, email, document, report, etc.).
Message
Which type of feedback is described?
•Leaders show they value how a worker performs
•This feedback can act as a motivating factor
•This feedback works best with specifics (a generic “well done” feels empty and meaningless)
Appreciation Feedback
Which 3 principles of effective communication (7 C's) are described?
(Clarity- Correctness-Conciseness- Courtesy- Concreteness- Consideration(Coherence)-Completeness)
1) provides the audience with everything they need to be informed and, if necessary, to take action
2)be explicit; arguments should be founded on solid facts; provide examples that demonstrate the relevance of your words
3) stay to the subject; keep your messages short and straightforward
1) Completeness
2) Concreteness
3) Conciseness
Which key element of business communication is described?
the reply conveyed by the receiver of the message. It determines whether the message is successfully sent and interpreted.
Feedback
Which 2 principles of effective communication (7 C's) are described?
(Clarity- Correctness-Conciseness- Courtesy- Concreteness- Consideration(Coherence)-Completeness)
1)communication is open, friendly, and honest; you consider your reader’s/ listener’s point of view
2)the text’s tone and flow are consistent; maintain message consistency while sending numerous communications
1) Courtesy
2) Coherence
Which language barrier can be overcome by following these recommendations?
•adjust your speaking style by speaking slowly and clearly, expressing your words.
•avoid rushing through your communication, as it can lead to miscommunication and confusion.
•take your time to ensure that your message is understood.
A)Limited vocabulary and language skills
B)Language complexity and fluency levels
C)Regional accents and pronunciation challenges
B) Language complexity and fluency levels
Which language barrier can be overcome by following these recommendations?
•support verbal communication forms with written materials and follow-up emails summarizing important points discussed. Sharing presentations, agendas, or other relevant documents in advance allows individuals to familiarize themselves with the content, aiding comprehension.
A) Misinterpretation of idioms and figurative language
B)Regional accents and pronunciation challenges
C) Limited vocabulary and language skills
C) Limited vocabulary and language skills
Which type of feedback is described?
•Allows leaders the opportunity to not only praise their team members but to offer advice
•This type can provide gentle correction without feeling forceful or rude. It can happen in the form of suggestions for improvement
Guidance Feedback
What do these abbreviations stand for?
1)Once the new policy is implemented, we expect to return to BAU within a few weeks, with minimal disruption to our regular workflow.
2)The details of the project timeline are TBC, and we will provide an update during the next team meeting.
3)The company cafeteria will remain closed UFN while renovations are underway, and alternative arrangements will be communicated to staff.
1) BAU (Business As Usual)
2) TBC (To Be Confirmed)
3) UFN (Until Further Notice)
Which questioning techniques are described?
(open-ended, close-ended, probing, leading, clarification, recall & process, rhetorical, funnel, hypothetical questions)
1) elicit brief, straightforward responses; save time and provide direct feedback; gather quantitative data
2) ask for more information about a previous statement; uncover layers of details, opinions, or feelings
3) influence the decisions of others by starting with a claim and ending with asking if the other person agrees; often used in persuasive or argumentative contexts
1) close-ended questions
2) probing questions
3) leading questions
What is the difference between Falling and Rising intonation in Tag Questions?
In a falling intonation the speaker is not really asking a question, rather he/she is asserting what he thinks, the speaker is actually very confident and sort of asking the person to confirm/agree with what he/she is saying.
In a rising intonation the speaker is not as confident of his/her statement and he/she is asking the other person to find out about it.
Ask 3 open-ended questions
........
Which key element of business communication is described?
transforming abstract opinions and ideas into symbols such as words, pictures, signs, and marks
Encoding
Which words are missing in these clarifying questions?
1) Could you please ...... what you meant by…?
2) Let me see if I got this …?
3) I ... for any confusion, but could you clarify…?
4) Can you explain this in layman’s .... ?
5) Could you .... me an example of…?
1) Could you please clarify what you meant by…?
2) Let me see if I got this right,…?
3) I apologize for any confusion, but could you clarify…?
4) Can you explain this in layman’s terms?
5) Could you give me an example of…?
Match the idioms below to their definitions. There is one extra definition.
1) get off scot-free
2) throw the book
3) turn a blind eye
A) to be an ambiguity or exception in a law that allows for an unintended or exploitative interpretation
B) to punish or reprimand someone as severely as possible
C) to deliberately ignore or overlook something, often due to convenience or a desire to avoid confrontation
D) to avoid punishment or consequences for a wrongdoing or crime
1- D 2- B 3- C ( extra option- A)
Name 3 steps of business writing.
Planning- Drafting- Revising & Editing
Which idiom is missing?
1) The .........from the top law school were known for their sharp intellect and ability to win even the most difficult cases.
2) The clever lawyer found ............ in the contract that allowed her client to exit the agreement without any penalties.
3)The politician got into .......... when it was discovered that he had used campaign funds for personal expenses, leading to a full-scale investigation.
1) The legal eagles from the top law school were known for their sharp intellect and ability to win even the most difficult cases.
2) The clever lawyer found legal loopholes in the contract that allowed her client to exit the agreement without any penalties.
3)The politician got into legal hot water when it was discovered that he had used campaign funds for personal expenses, leading to a full-scale investigation.
1) Name 4 types of business writing
2) Give 2 examples for each type of business writing
1) Instructional - Persuasive - Informational - Transactional
2) (instructional) User manuals, Training modules, Assembly instructions, Safety manuals
(persuasive) Sales email, Client proposal, Fundraising letter, Investor brochure, Stakeholder presentation
(informational) Annual reports, Market research reports, Company newsletters, Meeting minutes, Policy manuals
(transactional) Invoices, Purchase orders, Appointment confirmations, Receipts, Contracts
Which idiom is missing?
1) Jack was known for being .................; he never followed the company's rules and always did things his own way, which often led to conflicts with management.
2) The company's claim to the patent was ........... because they had not properly documented the invention process, making it vulnerable to challenges from competitors.
3)The new employee was very meticulous and always followed the rules to the point of ......., which sometimes made her seem inflexible to her colleagues.
1) Jack was known for being as a law unto himself; he never followed the company's rules and always did things his own way, which often led to conflicts with management.
2) The company's claim to the patent was on shaky legal ground because they had not properly documented the invention process, making it vulnerable to challenges from competitors.
3)The new employee was very meticulous and always followed the rules to the point of being a letter of the law, which sometimes made her seem inflexible to her colleagues.
Ask 3 hypothetical questions on work-related issues.
....
What do these abbreviations stand for?
"Your flight details are TBC, but we expect to confirm them by EOD tomorrow. Please ensure your ID is valid for travel and check the ETA for your arrival. We will provide a POC for any issues during the trip."
"Your flight details are to be confirmed, but we expect to confirm them by the end of the day tomorrow. Please ensure your identification is valid for travel and check the estimated time of arrival for your arrival. We will provide a point of contact for any issues during the trip."
Which questioning techniques are described?
(open-ended, close-ended, probing, leading, clarification, recall & process, rhetorical, funnel, hypothetical questions)
1) present fictional or imaginary scenarios to encourage creative thinking and exploration of possibilities; good as a starting point for brainstorming
2) begin with broad questions that become more and more specific the deeper you go into the conversation; used in research, surveys, and interviews
3) elicit specific information from respondents and engage their thought processes to explore deeper insights
1) hypothetical questions
2) funnel questions
3) recall & process questions
Match the descriptions with the names of business letter formats.
1) The modified block letter format
2) The semi-block letter format
3) The full block letter format
A) In this format, each paragraph begins with an indentation of five character spaces and is separated by a double space, maintaining left-justified text alignment.
The date and closing are typically aligned in a manner similar to the full block style.
B)This format is favored by many companies and official organizations due to its straightforward and formal layout. In a ....... letter format, all text, including dates and enclosures, is aligned to the left margin.
C) The main body of the text is left-aligned, while the sender’s address, date, and sign-off are right-aligned. Notably, the date and sign-off are positioned closer to the center but still offset to the right. Paragraphs in the ..... format are not indented.
1- C 2 - A 3- B