BC 2813 Final Exam Review Jeopardy Template

Professionalism
& Strategic Communication

Business Ethics
& Credibility

Business Writing:
Principles & Reports

Email & Other Channels

Employment Communication (e.g., Resume, Cover Letter)

100

True or False:

You are likely to be more productive when you dress up for work.

True.

Source: Wall Street Journal and Cardon, 2024, p. 90

100

Which statement is true of character?

a. It is central in establishing trust.

b. It is innate and cannot be cultivated.

c. Its importance has decreased in the post-trust era.

d. It increases when the level of transparency decreases.

a. It is central in establishing trust.

(Cardon, 2024, p. 9)

100

The recommendations made within a business report must be...

a. paraphrased.

b. methodical.

c. complex.

d. actionable.

(Cardon, 2024, p. 437)

100

Which term refers to how quickly someone is able to give feedback during communication?

a. Coordination

b. Immediacy

c. Cue

d. Permanence

b. Immediacy

(Cardon, 2024, p. 232)

100

Bob is a senior at OU. His job application includes a resume, which features his educational background and list of previous work experiences. What key component has Bob forgotten to include?

a. Demographic details

b. High school information

c. Family information

d. Professional associations and licensure

Source: Resume Assignment Guidelines and Cardon, 2024, p. 529

200

According to Cardon (2024), employees should aim for __________ attire in a Zoom meeting.

a. Student Casual

b. Snappy Casual

c. Business Casual

d. Business Formal

c. Business Casual

(Cardon, 2024, p. 90)

200

What is the most important determinant of trust in the workplace?

a. Ethical behavior

b. Exchanges information willingly

c. Expertise

d. Honesty

(Cardon, 2024, p. 9)

200

To project objectivity in a report, you should...

a. ensure that your enthusiasm and strong positive emotion do not appear to cloud your judgment.

b. use paraphrasing instead of quotations to make sure ideas are in your own words.

c. combine information from your various sources in novel and insightful ways.

d. use headings throughout the report to make the structure readily apparent.

a. ensure that your enthusiasm and strong positive emotion do not appear to cloud your judgment.

(Cardon, 2024, p. 442)

200

The human resource director stated that their group would not use email during the hiring process because it doesn't allow you to hear the other person's tone of voice or see facial expressions. The director is referring to...

a. control.

b. resources.

c. cues.

d. permanence.

c. cues.

(Cardon, 2024, p. 88)

200

In a recent survey, three out of four financial executives said they would eliminate job applicants with just one or two typos on their resumes.This exemplifies which principle of effective resumes?

a. Avoid cliches, buzzwords, and jargon

b. Be exact and avoid errors

c. Remove irrelevant details

d. Quantify accomplishments where possible

b. Be exact and avoid errors

(Cardon, 2024, p. 529)

300

What kind of attire does this image depict?

a. Snappy Casual

b. Business Casual

c. Business Formal

d. Evening and Cocktail

b. Business Casual

Source: Price College of Business Professional Attire Reference Guide and Cardon, 2024, p. 503

300

The Morning Wire just hired five young reporters. Which new employee seems to demonstrate the most competence for the job?

a. The employee who made top grades in journalism at a prestigious university and then traveled for a year

b. The employee who has a degree in English and wants to write for a literary magazine one day

c. The employee who earned a journalism degree and interned at a local newspaper for two summers

d. The employee who earned a degree in philosophy and spent a year writing for a school newspaper

c. The employee who earned a journalism degree and interned at a local newspaper for two summers

(Cardon, 2024, p. 6)

300

In a business report, recommendations...

a. address difficult-to-find secondary information.

b. allow decision makers to examine the data themselves.

c. are specific and based on facts.

d. are expressed in positive language.

c. are specific and based on facts.

(Cardon, 2024, p. 436)

300

True or False:

A business memo is high in richness because the writer can carefully craft the messages at his or her own pace and on his or her schedule.

False.

(Cardon, 2024, p. 232)

300

Which of the following is NOT a principle of effective resumes?

a. Emphasize accomplishments with action verbs

b. Quantify accomplishments where possible

c. Include as much detail as possible; remove formatting if necessary

d. Position your most important contributions first

c. Include as much detail as possible; remove formatting if necessary

(Cardon, 2024, p. 529)

400

Employing the SOFTEN model of nonverbal communication simultaneously allows businesspeople to display confidence and strength, while also showing warmth and concern. What does SOFTEN stand for?

a. Smile, Open stance, Forward lean, Tone, Eye contact, and Nod

b. Stand straight, Open up, Forward lean, Tone, Eye contact, and Nod

c. Smile, Open stance, Focus in, Try hard, Eye contact, and Nod

d. Stand straight, Open up, Focus in, Try hard, Eye contact, and Nod

a. Smile, Open stance, Forward lean, Tone, Eye contact, and Nod

(Cardon, 2024, p. 501)

400

One way to evaluate your workplace communication is to use the FAIR test. What does FAIR stand for?

a. Facts, Access, Impacts, Respect

b. Facts, Accountability, Impacts, Respect

c. Facts, Access, Information, Respect

d. Facts, Access, Impacts, Reward

a. Facts, Access, Impacts, Respect

(Cardon, 2024, p. 12)

400

Why should important contents of a long business report be summarized in an executive summary?

a. To signal that you have been methodical in collecting, analyzing, and reporting data

b. To convey that proper documentation has been used throughout the report

c. To allow decision makers to judge the quality of your data

d. To enable decision makers to quickly understand and act on report findings

(Cardon, 2024, p. 437)

400

Subject: Project Timeline and Deliverables Discussion

Dear John Smith,

I hope this message finds you well. I am writing to discuss the upcoming project timelines and deliverables for the Q4 launch. Please ensure that the final draft of the marketing plan is completed by December 15th. The Marketing Team will handle the development of campaign materials, while the Product Team will address the final quality assurance checks. Kindly confirm your availability for a meeting on December 5th at 10:00 AM EST. Additionally, review the attached draft marketing plan by December 10th and provide feedback. Confirm your participation in the December 5th meeting by responding to this email no later than December 1st, and let me know if there are any scheduling conflicts or additional support required. I aim to respond to emails regarding this matter within 24 hours to address any questions or updates promptly. In conclusion, I look forward to your feedback and confirmation regarding the outlined points above. Please don’t hesitate to reach out if you have any questions or need further clarification. Thank you for your attention to this matter.

-----

Which formatting issue does this email possess, according to course materials?

a. There is no greeting.

b. The sentences are too long.

c. The paragraphs are too long.

d. The timelines are not appropriate.

c. The paragraphs are too long.

Source: Email Assignment Guidelines

400

A cover letter should include your interest in the position, _____, and a call to action. (Fill in the blank.)

a. educational background

b. match with the position

c. work experience

d. interest in the company

b. match with the position

(Cardon, 2024, p. 547)

500

What characteristics are associated with business casual attire, according to Cardon (2024)?

a. Authority and competence

b. Productivity and trustworthiness

c. Creativity and friendliness

d. Authority and friendliness

b. Productivity and trustworthiness

(Cardon, 2024, p. 504)

500

John announces to the office that all part-time employees will be laid off. He explains that the company is experiencing financial strain and they cannot afford to retain all employees. Does this communication pass the FAIR test?

a. Yes, because it is factual.

b. Yes, because John explains the company's motives in a respectful way.

c. No, because he has not considered the impact of this information.

d. No, because John has a secret motive.

c. No, because he has not considered the impact of this information.

(Cardon, 2024, p. 12)

500

When preparing a business report, it is essential to keep in mind that...

a. a business report should always use as many bulleted points or numbered lists as possible.

b. a title page should be used in a business report to preview the report's most important contents.

c. it is important to strike a balance between objectivity and positivity in a report.

d. preview statements help decision makers judge the quality of the data provided in business reports.

c. it is important to strike a balance between objectivity and positivity in a report.

(Cardon, 2024, p. 442)

500

Subject: Project Timeline and Deliverables Discussion

Dear John Smith,

I hope this message finds you well. I am writing to discuss the upcoming project timelines and deliverables for the Q4 launch.

The details of this matter are outlined below for your review:

Key Deliverables: Please ensure that the final draft of the marketing plan is completed by December 15th.
Responsibilities: The Marketing Team will handle the development of campaign materials, while the Product Team will address the final quality assurance checks.
Meeting Schedule: Kindly confirm your availability for a meeting on December 5th at 10:00 PM EST.

-----

Which formatting issue does this email possess, according to course materials?

a. Numbering should not be included.

b. The sentences are too long.

c. The paragraphs are too long.

d. The timelines are not appropriate.

Source: Email Assignment Guidelines

500

Jan is writing a cover letter for her dream job. She closes the letter with, "Thank you for your attention to this letter. I hope that we can meet to further our discussions." What is wrong with this closing statement?

a. Nothing is wrong with this statement.

b. The call to action is too vague.

c. The word "hope" is too optimistic.

d. A thank you is not necessary.

b. The call to action is too vague.

(Cardon, 2024, p. 548)