Terms
Basic troubleshooting steps
What is clear temps, run gpupdate, and reboot?
BCBSM HD greeting
What is 'Hello! Thank you for calling IT Customer Service, my name is ____'?
Required for Ncompass password resets
What is NASCO ID?
user information listed in every incident ticket
What is contact template?
must be verified for every password reset
What is last 4 of ssn?
Utilized for BCBSM LAN password resets
What is Okta Self Service?
application used to go 'on queue'
What is genesys?
Closing statement for every call
What is 'Thank you for calling IT customer service.'?
Utilized to reset VDH's
What is Vsphere?
login used for admin actions
What is Cyberark credentials?
What is two minutes?
Required to list a ticket as resolved
What is 'Ok to close'?
Cloud infrastructure used to access BCBSM material
What is a VDI?
Displays when badge ID does not populate in Genesys
What is N/A?
Required to list for Primary Configuration Item on tickets
What is asset tag?