ePerformance
The Performance Management home page can be found on Connect under
Human Resources
Online access to medical records, appointment management, and provider communication available in this 2nd language
MyChart Spanish
Online resource for clinical, administrative, and regulatory guidance documents
PolicyTech
Book nook, snacks, additional charging stations and accessible entry will soon enhance this area
BCM waiting area/ lobby
the range of interactions that patients have with the health care system, including their care from health plans, and from doctors, nurses, and staff in hospitals, physician practices, and other health care facilities.
Patient Experience
S.T.A.R. is an acronym that is used to provide both positive feedback and feedback for improvement on your use of the competencies. What does each letter represent
Situation/Task (ST)
Action (A)
Result (R)
From a mobile app or desktop, patients get a head start, confirm arrival, and shorten the line with this feature.
Pre-Check in or E-Checkin
TCH anatomic pathology specimens must have this hand written on the requisition in the bag with the specimen
New appointment CSN number
FY19 projects ______ number of completed appointments
20,000-25,000
25,001-30,000
30,001- 35,000 (31,965)
<35,000
A recognition program that allows patients and families, as well as staff, to recognize employees who have gone above and beyond their role to provide compassion and kindness to another person.
Caught you Caring
Potential of 1% of an employee's eligible earnings awarded at the end of the plan year.
P3 bonus
These visits capture care provided via the phone to address pt concerns. They are scheduled under
PW Virtual Clinic 4
A scheduled appointment that the pt did not arrive for AND did not provide prior notice to cancel or reschedule.
An appointment that is cancelled after the scheduled start time.
No-show appointment
Maintain/Enhance self-esteem, Listen and respond with empathy, Ask for help and encourage involvement, Share your thoughts/feelings/rationale to build trust are all key principles to
Navigate Beyond Conflict
These clinincs has 100% patient satisfaction ratings in January.
This clininc maintained 100% in February
Uro-Gyn & Gyn/Onc
Gyn/Onc
Building Strategic Work Relationships, Interpersonal Sensitivity, Continuous Improvement, Planning and Organizing are all examples within
Patient Care II Success Profile
An approach to the perioperative care of patients which aims to improve outcomes and speed up recovery after surgery.
ERAS (Enhanced Recovery after Surgery)
Health care workers violating this will be asked to don gloves for the remainder of the shift or working day.
Fingernail policy
Pts with a hx of boils may require this nasal, axillae, and groin swab @ the time of GBS screening.
MRSA (Methicillin Resistant Staph ureus)
In celebration of Patient Experience week, today's Day 3 challenge is...
Gratitude
200 pt bonus: Display this by________
Objective 2: Optimization-Patient Flow
Aims to improve Press Ganey "Moving Through your Visit "score to
88%
Under this program hospitals and providers must meet certain milestones or metrics to receive funds. Our metric is ensuring patients receive birth control education and treatment within 8 weeks of delivery.
DSRIP- Delivery System Reform Incentive Payment
If punches are not present after four hours of clocking in form the start of the shift, upon
clocking out for the shift, all non-exempt (hourly) employees will be asked to attest if he/she _______ for more than ______during their shift.
took an uninterrupted meal/break
20 minutes
Located at the Medical Center on West Tower - Floor 20 and hosts a variety of classes for all interests and abilities.
Well Being Studio
The "Overall rating of care" question must reach what percentage to meet our goal
84.2%