BCRS MISSION
TYPES OF BCRS AWARDS
CUSTOMER SERVICE
ALL ABOUT DRO
POTPOURRI
100
The first letters of the BCRS Core Values creates this acronym
What is S.T.I.R.
100
This peer to peer award is given on the Branch level to a staff member who is 'living the Mission'...
What is the Star of the Week Award
100
The BCRS Core Values
What is Service, Teamwork, Innovation and Respect
100
The number of field offices in DRO
What is ten?
100
These two pieces of legislation caused a massive influx of funding into the NHSC during the last two years
What are ARRA and ACA?
200
This statement is the BCRS Cultural values statement...
What is B – Be a Team C – Create Innovation R – Respect Each Other S – Serve and Support our Customers
200
This is the maximum number of times an individual can recieve one of the BCRS Mission Alive awards...
What is infinite/no maximum?
200
BMISS Portal Based Customer Service Inquiries must receive a response in this amount of time...
What is 48 hours?
200
She is the Director of the Division of Regional Operations
Who is Beth Dillon?
200
As of May 31st, 2011; 8,872 Healthcare professionals
What is the current field strength of the NHSC?
300
This is the BCRS Tagline (a shortened version of the Mission Statement)
What is "Supporting Dedicated Providers. Increasing Access to Care?"
300
This type of BCRS Mission Alive Award is accompanied by an on the spot cash award.
What is the BCRS Core Values Award?
300
This online entryway allows program participants to expediently and effectively interact with BCRS...
What is the Customer Service or Participant Portal
300
This regional office has the largest staffing levels and serves the largest number of NHSC providers
What is the Atlanta Office-Region IV
300
BMISS is the official acronym for this term
What is the BCRS Management Information System Solution?
400
This initiative will be used to keep BCRS staff attuned to the Bureau's Core Values and Mission...
What is Mission Alive!
400
This award is given out monthly...
What is the STIR AWARD
400
The Mission Alive Awards structure is designed to recognize and reward staff who...
What is provide superior customer service?
400
This regional office city won three NFL Superbowls in the 1990's...
What is the Dallas Office?
400
Within 250 individuals, the BCRS Facebook page has this many fans...
What is 5,508 and counting
500
Although the Senior Staff has outlined a draft Mission Alive Initiative, this method will be employed to gather feedback and idease about the Mission Alive plan from BCRS
What is through the use of focus groups?
500
This award is distributed on a quarterly basis and is initiated by peer recommendations
What is the BCRS Core Values Award?
500
This Division within BCRS provides direct hands on customer service to unemployed clinicians to assist them in completing their service obligations...
What is DRO?
500
This Regional Office oversees the territory of Puerto Rico
What is Region II--New York?
500
Name two of the four HRSA Bureaus/Offices that maintatin staffing in all 10 of the Regional Offices
Who are BCRS, BPHC, MCHB and ORO?
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