START OF DAY
What tile do you use to clock in?
Web clock
What is the Cafe Blue discount code?
BOH623
When did the call center get renovated?
End of 2022
Who is our EVP?
Chuck Dando
Genysis
What does CX stand for?
Customer experience
Who do you notify when reporting an absence?
Manager & Supervisor(s)
What is essential wear at the call center?
Who is our Chairman?
if you forget to clock in what do you do?
Email your Leadership team
What cost center does Rob reflect?
239 - Branch Banking
How far in advance do we require for PTO?
2-3 weeks
What if the Restuarant called upstairs?
Cafe Blue
How many years collectively do the managers have with BOH?
59 years
Keian/ Alaina - 4
Kai - 8
Karen - 43
What should you open before taking calls?
Microsoft edge
tuition assistance program, 50%
How Many occurrences do you get before you get written up for a corrective action?
6 occurrences
What is the space next to the training room called?
WeWorks
What are the names of every supervisor? and how many are there?
10
What app do you open before taking calls?
IBS INSIGHT
What core factors of engagement does bluepulse follow?
You will take a survey focusing on the following core factors of engagement:
You can park anywhere BUT?.... but what?
a reserved parking stall
What are the vision and core values that Bank of Hawaii follow
Excellence, innovation, Integrity, Commitment, Respect, Teamwork
What is the first and last name of every manager?
Keian Garcia, Kainani Tavares, Alaina Alexander, Karen Bell, Padgy Conlu