TOPS Policy
What all applicants seeking eligibility for the ADA Paratransit Service must go through.
What is an ELIGIBILITY DETERMINATION PROCESS?
This is what "BCT" stands for.
What is Broward County Transit?
What is CLIENT OPERATIONS?
What is 3 days?
The MAXIMUM amount of time a driver will wait for a rider after arriving at the pick up location.
What is FIVE MINUTES?
This is what "ADA" stands for.
What is American with Disabilities Act?
This allows you to access different screens that pertain to a client's information.
What is the NAVIGATION BAR?
The county/counties TOPS! is available in.
What is Broward and select routes in Palm Beach and Miami Dade?
A "standing order" for which a phone call is NOT required to schedule each trip.
What is a subscription?
This is what "TD" stands for.
What is Transportation Disadvantaged?
This is the screen we use to schedule a ONE TIME trip for a client.
What is the RESERVATIONS SCREEN?
The status a requested trip will show as until it is batched that evening.
What is WAITLISTED?
The standard ONE-WAY fare per trip.
What is $3.50?
This is what TOPS! stands for.
What is Transportation Options?
The screen used to add locations to a client's record.
These are the ways that trips can be scheduled.
What is the IVR, THE CALL CENTER & THE WEBSITE?
Riders must call at least ___________ before their scheduled pick up time in order to cancel a ride.
What is TWO HOURS?
The long name for IVR.
What is Integrated Voice Response?
This screen allows you to enter equipment needs and disability information for a customer.
What is the CLIENT DATA SCREEN?
The hours of operation for the IVR and the website.
What is 24 HOURS A DAY?