RANDOM
When I was 6 years old my sister was only half my age. I am now 40 years old.
How old is my sister?
The answer is 37
How many outbound calls would you need to make up if you finished the day before with only 45 outbound calls?
A total 75 out bound calls will need to be made in order to get you back on track. if you want to make it up in on day of.
What items are needed if scheduling loan car with a flatbed.
License, Insurance info and credit card.
What is the max mileage guidelines for a mobile service?
60 mile, unless approved by a manager....
How many tires come with most vehicles?
5 including the spare.
If you have a bowl with six apples and you take away four, how many do you have?
The 4 you took away
550
5k
10k
15k
20k and 25k services
On a normal day how many flat bad drivers do we have?
5
3 in the morning and 2 at night.
How many mobile trucks do we have for Longo Toyota?
How many mobile trucks do we have for Longo Lexus?1 for Toyota.
3 for Longo Lexus
How often should we advise our guest to change their oil?
Synthetic oil?
Conventional oil?
Mercedes?
Syn 10k miles or 1 year
Con 5k miles or 6 months
Mercedes 10k miles or 1 year
A cowboy rode into town on Friday. He stayed in town for three days and rode out on Friday. How is that possible?
Friday was the name of his horse.
Repeat the answering script for Stevens Creek.
Word for word
Thank you for choosing Lexus of Stevens Creek Service and Parts on Martin Ave. This is (first name), speaking, how can I help you?
If a guest should ask for a specific loan car where does this need to be entered and documented?
Service edge Cirro and QuickRide. do not forget to email our loan car desk.
Can we go preform and service at a place of business?
Yes, with all the proper documentation.
All cars come with maintenance lights?
Unscramble
keat
dripe
ni soeruyfl
Take
Pride
In Yourself
When a guest calls in for a window tint you must check what?
a. the car
b. pdi folder
c. apt folder
d. cdk
e. all of the above
b. pdi folder
When scheduling a flatbed service and Karina is not in and you are unsure if you've enter all the info you should?
a. say a prayer and hope its right
b. wait for Karina to return
c. email team members for assistance
d. none of the abovec. email team members for assistance
When scheduling a mobile 5k service for a GX we must make sure there is side by side parking and a flat level ground.
true or false
FALSE!!!
YOU CAN NOT SCHEDULE A GX FOR MOBILE SERVICES!!
For Toyota models it is ok to mix T4 and world standard transmission fluid.
true or false.
False they are not compatible
You're 3rd place right now in a race. What place are you in when you pass the person in 2nd place?
a. 1st
b. 2nd
c. 3rd
d. none of the above
A. 1st
No it is not ok please turn them in ever Monday if you would like them to be counted.
Chris and Max where married now divorced but all of the information is under Max's name and Chris would like to have the vehicle in with a loan car.
Who's information will we need to schedule this reservation?
We will need all of Chris's information to complete the transaction.
Not yet.
What is the warranty for a replaced Hybrid battery after 1/1/2016.
3 year no mileage cap