Phone Training
How should you prepare for an incoming phone call
Smile - Be Excited
How many F-150 models are there?
7 - XL, XLT, Lariat, King Ranch, Platinum, Limited, Raptor
Regular Cab, Standard Bed 1500 Silverado Box Length
6.5 feet
Who is Kia's Sister Company
Hyundai
a duplicate lead comes into the crm what is the process
Add a note in the yellow bar; one person calls and sends a text and the other emails
When should you get the customer's name and contact information
At the beginning of the call
How many doors does a regular cab pick-up truck have?
2 Doors
Regular Cab, Long Bed 1500 Silverado Box Length
8 Ft
What is the new car Kia Warranty
5 yr/60000 mile basic
10yr / 100000 mile powertrain
What is the process when we copy over a lead to another CRM
Hit the Copy Button pick your store, sales rep name add lead source and lead type. Add the vehicle of interest any notes and start the process
What are two ways to build a rapport with a customer
Ask what they are using the vehicle for
Are they replacing a vehicle or adding another one
What will you be towing with your vehicle
Have you driven a ______
How many bed size options are there on the F-150?
3 - 5.5', 6.5', and 8'
What is Super Cruise
Super Cruise allows the driver to drive hands-free when compatible road driving conditions allow the feature to be available
What is the seating capacity in the Sorento
7 Passenger
How do you know if it is a Cloudlot Market Ext. Lead
only come into Ford Kia - different stock number - open the lead and look for Cloudlot
When a customer asks about a specific vehicle, what can you do to entice the customer to act now?
compliment them and create urgency/fear of loss
What is the Ford Warranty
3-year/36,000-mile bumper 5-year/60,000-mile powertrain
What is Tow/haul mode
changes a vehicles transmission shift patterns; reduces shifts cycles. It can boost torque and engage an engine breaking mode to help drives maintain control while driving up and down hills
How many trim levels can you get on a Telluride
11 - LX, S, EX, EX X-Line, SX, SX X-Line, SX X-Pro, SX Prestige, SX Prestige X-Line and SX Prestige X-Pro
3 Reasons to Choose Van Horn Automotive
Wide Selection
One Price
Oil for Life
Buy Online -Cloudlot
Nationwide Shipping
Employee Owned
Protection Plans
Pre Owned Warranty
Certified 125+ Point Inspection
Great Financing Options
What are two either or questions to ask a customer
Are you looking for another truck or a car or SUV this time
Do you prefer lighter or darker shades
Will this vehicle be for you or another family member/friend
230-250 miles
What is the range on a Chevrolet Bolt
According to the EPA, the Bolt EUV has a maximum range of 247 miles
What is head-up display
projects an image onto the vehicle's windshield or a panel just beneath the driver's line of sight.
two golden rules of Vin
Read the Lead
Add your notes - not in vin didn't happen