Projects
and
Timelines
Sales and
Negotiations
Money and
Costs
HR and
People
Customer
Service and
Support
100

Meet a deadline

Finish by the final date

100

Offer a discount

Reduce the price for a customer

100

Make a payment

Send money owed

100

Train new employees

Teach job skills

100

Assist a customer

Help someone who bought from you

200

Miss a deadline

Finish after the final date 

200

Agree on a price

Decide how much it will cost after talks

200

Cut costs

Reduce spending levels

200

Give feedback

Give comments on work performance

200

Deal with a complaint

Handle a customer's problem

300

Update a schedule

Revise planned dates

300

Sign a contract

Make an agreement legally binding

300

Raise prices

Increase the cost of a product or service

300

Hire staff

Bring in new workers

300

Resolve an issue

Fix a problem

400

Manage a project

Coordinate tasks and a team

400

Reach an agreement

Conclude talks successfully

400

Give a refund

Return money to a buyer

400

Annual leave

Paid time off

400

Apologise for the delay

Say sorry for being late

500

Stay within budget

Complete without overspending

500

Close a deal

Finalise a sale successfully

500

Send an invoice

Email a payment request

500

Conduct an interview

Question a candidate formally

500

Follow up with a client

Contact someone again later

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