Mobility
This Bell Consumer BYOD plan includes 100GB of data and US roaming for $55 with AutoPay on Line 1.
What is the Select 100GB BYOD plan?
This discount can be added to eligible residential services when a customer has Bell Mobility or Virgin Mobility.
What is the $10/month Mobility X-Sell discount?
This tool should be reviewed every day to check assigned tasks, delegate work, and track completion.
What is Task Manager?
This filter should always be applied first to reduce conversations where customers have responded and are waiting for a reply.
What is "SMS In Progress"?
Unlike the BYOD program, the Purchased Device SPC plan protects customers against these two additional risks.
What are loss and theft?
This offer gives customers a free fourth line for 12 months when they activate Select 100GB rate plans.
What is the 4th Line Free promotion?
In the Rogers Footprint, this internet-only student offer costs $95/month with AutoPay.
What is 1.5 Gigabit Internet?
Managers must check this system every 30 minutes to capture new Same Day and In-Store Pickup orders.
What is OneView?
A customer is counted in this metric when the store fails to reply to their message within 48 hours.
What is Left Hanging?
This is the best time to enroll a customer in Smart/Phone Care or SmartCare coverage.
What is at the time of activation or upgrade?
This tier includes unlimited data, international roaming in up to 65 select countries, a 5-year price lock, and eligibility for a $0 tablet and smartwatch.
What is the Ultra tier?
This promo code is used for the $100 Student Prepaid Card offer in the Rogers Footprint.
What is OSTCH26?
When completing invoice audits, managers must use this option when no processing errors are found.
What is Perfect Day?
Top-performing reps log into StoreConnect this many times during each shift.
What is 3 times per shift (start, middle, and end)?
This type of damage is covered by both Purchased Device SPC and BYOD SPC plans and is one of the most common claims.
What is a cracked screen (physical damage)?
At Virgin Plus, this plan offers 60GB, Canada/US/Mexico calling and roaming, and costs $50 with AutoPay on a second line.
What is the Sweet Pay Lite 60GB plan?
In the Rogers Footprint BPO offers, this internet speed costs $125/month when paired with Bundle 2 (Starter TV + Pick 10 + TSN/SN + Crave SWA).
What is 3.0 Gigabit Internet?
This weekly inventory task requires managers to complete a Goods Receipt for outstanding shipments or transfers older than 10 days.
What is reviewing the GIT report?
This metric measures the percentage of contacted customers who ultimately result in a sale.
What is Close Rate?
Customers have this many days after activation or upgrade to enroll in SPC, provided the device passes a visual inspection.
What is 30 days?
A customer activates four Bell Consumer BYOD Ultra US/MX lines with AutoPay. The monthly cost for the fourth line under the multi-line pricing structure is this amount.
What is $65 per month?
This is the only internet speed in the Rogers Footprint student pricing table that remains available at $130/month and is not offered in any TV bundle.
What is 8.0 Gigabit Internet?
According to the quarterly security checklist, these codes must be changed when an employee leaves, transfers, and at intervals not exceeding six months.
What are the safe and back door codes?
According to the playbook, this percentage of customer responses to a chat starter happen within the first 5 minutes.
What is 40%?
This is the maximum value of a replacement device that can be provided under either SPC program.
What is $3,000 per claim?