Campus Life
Who is the Campus Life Program Assistant?
John Griffin III
Who is the founder of Disneyland?
Walt Disney
Who is Disney's Mascot?
Mickey Mouse
What are the 4 points of the Quality Service Compass
Integration, Guestology, Delivery Systems, Quality Standards
Who is your immediate Supervisor?
Rebecca Tilger
What does ASMJC stand for?
Associated Students of Modesto Junior College
Where is Walt Disney World located?
Orlando, Florida
What Disneyland ride has part of the name of our MJC mascot?
Pirate's of the Caribbean
What is the definition of Guestology?
Guestology is what Disney calls the art of science of knowing and understanding customers.
Name a department Expectation or Goal?
-Complete Disney Experience Training (Mandatory)
-Complete assigned work tasks in a timely manner
-Leadership
-Professionalism
-Be on time
What is Project Lead?
A program that focuses on Leadership and giving back to the community.
What year did Disneyland Resort in Anaheim, CA open?
July 17, 1955
What is Disney's definition of Quality Service?
Quality Service means exceeding your guests' expectations by paying attention to every detail of the delivery of your products and services.
What are the two purposes that Quality Standards serve?
They establish the criteria for actions that are necessary to accomplish the service strategy, and they serve as the measure of Quality Service.
What computer screens should you have up during work hours?
Outlook, Microsoft Word, Microsoft Excel, MJC website, District website YCCD
What are the 3 Educational Conferences that Campus Life organizes?
Hispanic Education Conference
African American Education Conference
LGBTQ+ Pride Education Conference
What is the Subtitle of the book we are reading for our training?
Perfecting the Art of Customer Service
Fill in the quote "Our guests want to be ....,delighted,..." Bob Iger
"Our guests want to be amazed, delighted, and entertained" Bob Iger
Fill in the blank:
There are three service-delivery systems that all companies share: ___,_____,______.
Cast, Setting, and Process
When is your time entry report due?
The 15th day of every month
What are the main topics of the Campus Life Mission Statement?
The Campus Life and Student Learning department is committed to providing an environment that enhances and enlightens student experiences on campus through our Student Activities Center, leadership and mentoring programs and various campus extra-curricular activities. Our Campus Life and Student Learning team strives to provide a welcoming environment that focuses on guiding and developing student’s leadership skill set, creativity, cultural awareness, character development and civic engagement.
In 2010 what was the Disney brand annual revenue?
$38 Billion
In this statement "In the same way, you must first meet and then exceed the expectations of your customers if you are going to build a reputation for Quality Service?
What does the following statement fall under Wow Factor, Bumping the lamp or Practical Magic?
The Wow Factor
Who phrased "Disney Imagineers go to great lengths to make the theme feel intimate, but it's the case members who really make it work"
What is Jeff James, Walt Disney, Shaq?
Jeff James, Vice President, Disney Institute
When are canvas grades acceptable?
When classes are taken online.