Positive
This is what would make the post positive
What is avoiding negative words?
Not showing this can also get you docked on your QA parameter
What is personalization?
This makes the post too verbose.
What is using filler words?
This is needed to prevent a run on sentence.
What is puncuation?
What is "Where's My Tech?"
Ownership statement does this
What is show willingness to help?
This is when you don't use the customer name.
What are two ownership statements?
Your vs You're
What is one shows possession and the other is a contraction of "you are"?
We use these to get more information.
What are probing questions?
This is an example of a positive
What is (answers will vary)?
Hey @ATT. I didn't get my refund for when you had your internet outage for U-Verse. What gives?
What is (answers will vary)?
Don't use this type of sentence at the end of your post.
What is "We await your reply?"
What is "their" is possessive, "they're" is a contraction, and "there" is a pronoun.
Customers can use this to report cellular issues in their area.
What is "Mark The Spot"
We hate to hear that, Karen!
What is a negative phrase?
Doing this simple thing will make it personal
What is mentioning the customer issue?
"Hey, Karen! We see you're having trouble with your internet! We can help! Let's get you back in the fast lane and out of the slow lane. Try this link to optimize your speeds (link) Let us know if it helps by shooting us a DM! ^AmandaC"
What is (answers will vary.)
We're vs were
What is "we are" (contraction) vs past tense.
"I live in Philly and the Eagles game is blacked out! @DirecTV needs to answer for this!"
What is the black out sso?
Sympathize vs Empathize
What is "We feel" versus "We understand"?
What is rudeness and asking personal questions?
What is (answers may vary.)
Hey their, Karen. Dm us detail on any issue(s) your experience. Were here for you!^AmandaC
What is "Hey there, Karen. DM us details on any issues you're experiencing. We're here for you. ^AmandaC"
What is a personalized solution (SSO)